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Solutions Support Engineer

3 weeks, 1 day ago
India
Full-time
Senior
Technical Support Engineer
Cybersecurity
AWS Azure CI/CD CloudFormation GCP Git Go GraphQL Helm HIPAA Java JavaScript JIRA JSON Kubernetes Linux LLM Python REST API SIEM Terraform
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Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 102

Description

  • Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.
  • Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM and permissions, network connectivity, API authentication, and scanning infrastructure.
  • Diagnose workload scanning and runtime security issues such as outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
  • Analyze vulnerability findings by triaging false positives, validating detection accuracy, investigating SBOM and SCA results, and assessing secret detection and patch management coverage.
  • Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code and version control scanning.
  • Design and implement automation to scale support operations, leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency.
  • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

  • 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 2+ years of experience working with cloud platforms such as AWS, Azure, and GCP, including IAM, networking, and core compute and storage services.
  • 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
  • Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
  • Experience reading and debugging code in one or more of Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
  • Proficiency with command-line tools and Linux operating system environments.
  • Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows.
  • Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows is preferred.
  • Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations is preferred.
  • Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation is preferred.
  • Familiarity with Infrastructure-as-Code tools such as Terraform, CloudFormation, and Helm, as well as CI/CD pipelines, is preferred.
  • Experience with GraphQL or REST API debugging and integration is preferred.
  • Background in compliance frameworks such as CIS, NIST, SOC2, PCI-DSS, or HIPAA is preferred.
  • Experience with ServiceNow, Jira, or Zendesk in a support engineering context is preferred.
  • Applicants must have the legal right to work in the country where the position is based, without visa sponsorship.

Interested in this position?

Apply directly on the company website

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