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Solutions Support Engineer

53 minutes ago
India
Full-time
Senior
Technical Support Engineer
Cybersecurity
AWS Azure CI/CD CloudFormation GCP Git Go GraphQL Helm HIPAA Java JavaScript JIRA JSON Kubernetes Linux LLM Python REST API SIEM Terraform
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 111

Description

  • Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, container and Kubernetes security, identity and access management, network analysis, and data security.
  • Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM and permissions, network connectivity, API authentication, and scanning infrastructure.
  • Diagnose workload scanning and runtime security issues such as outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
  • Analyze vulnerability findings by triaging false positives, validating detection accuracy, investigating SBOM and SCA results, and assessing secret detection and patch management coverage.
  • Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code and version control scanning.
  • Design and implement automation to scale support operations, leveraging AI agents, agentic workflows, and tooling to improve triage accuracy and resolution efficiency.
  • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

  • 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 2+ years of experience working with cloud platforms such as AWS, Azure, and GCP, including IAM, networking, and core compute and storage services.
  • 1+ years of hands-on experience deploying, managing, and troubleshooting production Kubernetes clusters and containerized applications.
  • Strong understanding of cloud security fundamentals, including identity and access management, network segmentation, compliance frameworks, and security posture assessment.
  • Experience reading and debugging code in one or more of Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL.
  • Proficiency with command-line tools and Linux operating system environments.
  • Familiarity with the current AI landscape, including LLM architectures and the integration of AI-driven tooling into technical workflows.
  • Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows is preferred.
  • Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations is preferred.
  • Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation is preferred.
  • Familiarity with Infrastructure-as-Code tools such as Terraform, CloudFormation, and Helm, as well as CI/CD pipelines, is preferred.
  • Experience with GraphQL or REST API debugging and integration is preferred.
  • Background in compliance frameworks such as CIS, NIST, SOC2, PCI-DSS, or HIPAA is preferred.
  • Experience with ServiceNow, Jira, or Zendesk in a support engineering context is preferred.
  • Applicants must have the legal right to work in the country where the position is based, without visa sponsorship.

Interested in this position?

Apply directly on the company website

Apply Now

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