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Technical Support Engineer

5 hours, 12 minutes ago
Cyprus
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
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Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017
View All Jobs 87

Description

  • Diagnose and resolve complex technical issues for clients using the platform.
  • Own support tickets from first response through resolution.
  • Act as a client advocate and the voice of the customer internally.
  • Provide technical troubleshooting for web-based issues and integrations.
  • Collaborate with the right internal teams to unblock and resolve cases.
  • Communicate proactively with customers and teammates when timelines or priorities change.
  • Contribute customer feedback that helps shape the product roadmap.
  • Use AI tools as part of daily support workflows.
  • Help maintain a high standard of ownership, quality, and follow-through in support operations.

Requirements

  • 3+ years of experience in technical support for a SaaS product.
  • C1-level English, written and spoken, with the ability to communicate clearly in a technical context.
  • Russian-speaking team environment.
  • Understanding of how the web works, including HTML, CSS, and JavaScript.
  • Comfort reading code and using browser developer tools.
  • Strong analytical and troubleshooting skills.
  • High ownership mindset with consistent follow-through and proactive communication.
  • Ability to work a fixed schedule from 9:00–18:00 Eastern Time (New York).
  • Experience with Intercom or similar ticketing systems is preferred.
  • Experience writing Help Center or knowledge base articles is preferred.
  • Experience with API troubleshooting or integration support is preferred.

Benefits

  • Compensation of up to €2,600 gross per month.
  • Equity options.
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and equipment.
  • English learning courses.
  • Relevant professional education.
  • Access to a gym or swimming pool.
  • Co-working support.
  • Remote work with EST hours preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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