Associate IT Support Engineer

4 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
Cribl

Cribl

Cribl provides a unified data management platform specifically designed for IT and security data, enabling users to explore, collect, process, and access their data at scale while offering enhanced control and flexibility in managing their data workflows.

IT Services
251-1K
Founded 2018
$402M raised

Description

  • Provide frontline IT support to employees worldwide, including hardware provisioning, access requests, and general troubleshooting.
  • Support the San Francisco office in person 3-4 days per week with a focus on AV, events, and IT infrastructure.
  • Manage onboarding and offboarding processes, including conducting onboarding classes and handling offboarding requests.
  • Document troubleshooting workflows, procedures, and how-to guides in knowledge base articles.
  • Serve as a logistical backup to local Workplace support staff.
  • Execute project-based work to improve automation, integrate internal systems, and document processes.
  • Provide stand-by, on-call, or off-hours support as needed.

Requirements

  • Experience supporting users in a cloud environment.
  • Familiarity with OKTA group management, configuration, integration, and provisioning.
  • Familiarity with AWS provisioning and role management.
  • Experience supporting cloud productivity tools such as Google Workspace, Slack, Zoom, Asana, and Adobe Creative Cloud.
  • Experience with MDM suites such as JAMF and InTune.
  • Mac and Windows support experience.
  • Experience with AI tools and platforms such as Glean, Google Gemini, Anthropic Claude, and OpenAI ChatGPT.
  • Ability to work in person in the San Francisco office 3-4 days per week.
  • Willingness to participate in stand-by, on-call, or off-hours duties.

Benefits

  • Base salary range of $53,000 to $83,000 USD.
  • Eligibility for the Cribl Corporate Bonus Program, with commission for sales and some sales-adjacent roles.
  • Comprehensive health, dental, and vision insurance.
  • Short-term disability and life insurance.
  • Paid holidays and paid time off.
  • Fertility treatment benefit.
  • 401(k) plan.
  • Equity compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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