CUSTOMER SUCCESS MANAGER (Canada)

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Wishpond

Wishpond

Wishpond is a provider of all-in-one marketing solutions, offering tools for creating landing pages, contests, email campaigns, and more. With a team of experts, they help businesses grow by providing comprehensive online marketing services. Based in V...

Internet Software & Services
251-1K
Founded 2009

Description

  • Manage a high-volume book of SMB and mid-market accounts.
  • Drive customer engagement through scaled touchpoints instead of manual check-ins.
  • Prioritize accounts based on health, risk, and growth opportunity.
  • Ensure customers launch successfully and reach early time-to-value.
  • Monitor product usage and proactively intervene when accounts stall.
  • Partner with onboarding to create smooth and consistent handoffs.
  • Design and run scalable customer success programs such as email sequences, webinars, and in-app engagement flows.
  • Build repeatable playbooks for onboarding, adoption, and renewal.
  • Identify at-risk accounts early using health signals and take action to reduce churn.
  • Track KPIs such as adoption, engagement, churn risk, and retention and share insights with the team.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or B2B tech.
  • Experience managing a high-volume book of business.
  • Strong operational mindset and comfort working with data and identifying trends.
  • Familiarity with tools such as Vitally, Intercom, HubSpot, or Salesforce.
  • Experience building or optimizing customer success playbooks and automation workflows.
  • Proactive communicator with strong organizational skills.
  • Able to balance speed, quality, and scale in a fast-paced environment.
  • Technical, analytical, and results-driven with the ability to multitask.
  • Strong writing, phone, and general communication skills.
  • Fluent in English; knowledge of a second language is considered an asset.

Benefits

  • Competitive compensation based on experience and proven abilities.
  • Comprehensive training program and regular performance reviews.
  • Great referral programs with incentives and bonuses.
  • Product discounts for use in your own business.
  • Growth opportunities for personal development.
  • Remote work environment with potential for regular in-person collaboration in the Greater Vancouver area.
  • Global, multicultural team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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