Customer Success Manager, German Speaker

57 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise customers proactively on best practices and operational strategies to improve deployment health and time-to-value.
  • Conduct customer business reviews by analyzing technical health and operational performance and translating findings into value-based outcomes.
  • Partner with technical and business leaders to align on objectives and mutual success plans.
  • Own elements of the account plan that drive customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of customers across different stages of the journey and execute strategies to maximize value realization and advocacy.
  • Track and report progress against key business outcomes and forecast revenue retention and realization to senior leadership.
  • Identify expansion opportunities and collaborate with presales teams to support customer growth.
  • Maintain accurate internal systems and customer records to ensure a single source of truth and reliable territory analysis.
  • Use AI-driven tools to streamline workflows and improve productivity.
  • Represent the voice of the customer internally and coordinate across Sales, Product, Services, Support, Training, Marketing, and Executive Sponsors to improve customer health and value realization.

Requirements

  • 5 to 7+ years of experience in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience supporting a deeply technical, ideally consumption-based product.
  • 3+ years of experience being accountable for customer health and revenue realization for a defined book of business.
  • Experience working with Enterprise or High Tech customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Based remotely in Stuttgart, Germany.
  • Experience with AI-driven tools or workflow automation is a plus.

Benefits

  • Remote-based role in Stuttgart, Germany.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Supportive culture focused on personal growth and business impact.
  • Accommodations provided for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Success Manager-Industrial Analytics

Seeq 51-250 Chemicals

Seeq is hiring a Customer Success Manager to build strategic customer partnerships, drive adoption and renewals, and help industrial clients realize value from its SaaS analytics platform.

1 hour, 22 minutes ago

Customer Success Manager - North America

Emplifi 251-1K Professional Services

Emplifi is hiring a remote Customer Success Manager to manage a defined book of business across North America, focusing on client onboarding, retention, renewals, product adoption, and expansion for its social media management platform.

Agile Content Marketing CRM Digital Marketing Salesforce Social Media Marketing
1 hour, 27 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with the goal of improving retention, product adoption, and customer satisfaction across large organizations.

CRM
1 hour, 27 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with responsibility for retention, adoption, and overall customer satisfaction across large organizations.

CRM
1 hour, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers