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CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

3 weeks, 2 days ago
Mexico, Argentina, Brazil, Colombia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Wishpond

Wishpond

Wishpond is a provider of all-in-one marketing solutions, offering tools for creating landing pages, contests, email campaigns, and more. With a team of experts, they help businesses grow by providing comprehensive online marketing services. Based in V...

Internet Software & Services
251-1K
Founded 2009
View All Jobs 3

Description

  • Manage a high-volume book of SMB and mid-market accounts.
  • Drive customer engagement through scaled touchpoints and proactive outreach.
  • Prioritize accounts based on health, risk, and growth opportunity.
  • Ensure customers launch successfully and achieve early time-to-value.
  • Monitor product usage and intervene proactively when accounts stall.
  • Partner with onboarding to ensure smooth handoffs and consistent customer experiences.
  • Design and execute scalable programs such as email sequences, webinars, and in-app engagement flows.
  • Build repeatable playbooks for onboarding, adoption, and renewal motions.
  • Track KPIs including adoption, engagement, churn risk, and retention.
  • Share customer insights with cross-functional teams to improve product, processes, and customer experience.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or B2B tech.
  • Experience managing a high-volume book of business.
  • Strong operational mindset and comfort working with data and trends.
  • Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce.
  • Experience building or optimizing customer success playbooks and automation workflows.
  • Proactive communicator with strong organizational skills.
  • Ability to balance speed, quality, and scale.
  • Ability to work independently and collaboratively in a diverse team.
  • Technical, analytical, results-driven, and able to multitask in a fast-paced environment.
  • Fluent in English (spoken and written); knowledge of a second language is an asset.
  • Must provide own workstation, computer, headset, and reliable high-speed internet.
  • Able to work standard business hours based on Pacific time.

Benefits

  • Competitive compensation based on experience and proven abilities.
  • Comprehensive training program.
  • Regular performance reviews.
  • Great referral programs with incentives and bonuses.
  • Product discounts for personal business use.
  • Growth opportunities for personal development.
  • Dynamic, close-knit team with a global, multicultural workforce.
  • Corporate headquarters in Vancouver, British Columbia, Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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