SPANISH BILINGUAL Medical Virtual Assistant

2 hours, 50 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Verify patient insurance eligibility and benefits before appointments.
  • Review deductibles, copays, coinsurance, and patient financial responsibility.
  • Update insurance information accurately in the EHR/EMR system.
  • Submit, track, and follow up on prior authorization requests through insurance portals and payer websites.
  • Communicate authorization updates to providers and clinic staff.
  • Create new patient charts and maintain existing medical records.
  • Support front office operations by answering overflow calls and routing patient messages.
  • Assist patients with general inquiries in a courteous, professional, and empathetic manner.
  • Maintain accurate documentation and strict HIPAA compliance.
  • Handle insurance-related administrative tasks for the front office.

Requirements

  • Minimum 2 years of experience in a U.S. healthcare setting.
  • Hands-on experience with insurance eligibility verification and prior authorization processing.
  • Strong understanding of commercial insurance plans, deductibles, copays, coinsurance, and authorization requirements.
  • Experience using insurance portals, payer websites, and EHR/EMR systems.
  • EasyDerm experience is a plus.
  • Previous experience handling inbound patient phone calls in a medical office.
  • Excellent English verbal and written communication skills with a professional phone presence.
  • Spanish-speaking ability is preferred.
  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection with a minimum of 25 Mbps.
  • Noise-canceling headset.
  • Working webcam for virtual meetings.
  • Quiet and professional work environment.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, depending on the client.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives such as bonuses or increased hours.

Interested in this position?

Apply directly on the company website

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