Patient Support Specialist

5 days, 4 hours ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Schedule, coordinate, and confirm patient appointments.
  • Send appointment reminders and follow up with patients as needed.
  • Manage provider schedules to support efficient patient flow.
  • Maintain accurate patient records in Allscripts/Veradigm PM and EHR systems.
  • Review and update patient demographics, insurance information, and medical records.
  • Respond professionally to patient inquiries by phone, email, and other channels.
  • Assist with appointment questions, medication requests, and general healthcare-related inquiries.
  • Serve as a liaison between patients, providers, pharmacies, and other medical professionals.
  • Coordinate referrals, follow-ups, and patient care activities as directed.
  • Process medication prior authorization requests and communicate with insurers, pharmacies, and providers to secure approvals.

Requirements

  • At least 1 year of experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.
  • Active Registered Nurse (RN) license is strongly preferred.
  • Experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.
  • Experience with CoverMyMeds.com or comparable prior authorization platforms.
  • Excellent verbal and written English communication skills.
  • Relevant healthcare, clinical, or medical administrative experience.
  • Strong organizational skills and attention to detail.
  • Ability to work independently in a remote environment.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer.
  • High-speed internet connection with a minimum of 25 Mbps.
  • Noise-canceling headset and webcam for virtual meetings.
  • Quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • Provided HIPAA and cybersecurity training with certification.
  • Access to proprietary top 1% VA performance training.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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