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Mental Health Virtual Assistant (Calls, Scheduling & Patient Support)

57 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 35

Description

  • Handle high-volume inbound and outbound patient calls professionally.
  • Manage appointment scheduling, calendar coordination, and appointment confirmations.
  • Follow up on denied and unclaimed insurance claims and billing issues.
  • Serve as a first point of contact for crisis-related calls and triage support, escalating to the clinician or authorities when needed.
  • Provide de-escalation support for callers in sensitive or crisis situations when appropriate.
  • Perform insurance verification for patients.
  • Enter patient data and manage EMR/EHR records.
  • Re-engage prospective patients who did not convert.
  • Assist with documentation, note-taking, and backlog cleanup.
  • Submit prior authorization forms promptly and support ongoing patient communications.

Requirements

  • Virtual assistant experience is required.
  • Medical education or a healthcare degree is preferred but not required.
  • Experience in administrative, CRM, digital, or support roles is required.
  • Excellent English comprehension, speaking, and writing skills are non-negotiable.
  • Strong attention to detail and the ability to follow instructions accurately.
  • Ability to work independently without constant micromanagement.
  • Proactive, dependable, and self-managed with a willingness to take initiative.
  • Comfortable working extended hours and being on-call when needed.
  • Must submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection of at least 10 Mbps is required.
  • Noise-canceling headset, webcam, and a quiet professional workspace are required.
  • Experience in medical or mental health settings is preferred.
  • Experience with billing, claims follow-up, and insurance processes is preferred.
  • Experience with TherapyNotes, NoteWork, SimplePractice, or Epic is a plus.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to top-tier VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be offered by clients.

Interested in this position?

Apply directly on the company website

Apply Now

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