Mental Health / Behavioral Health Medical Virtual Assistant

1 week, 1 day ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Respond to and vet incoming patient referrals.
  • Manage the new patient intake process from initial inquiry through scheduling.
  • Enter new patient information accurately into the EMR/EHR system.
  • Verify patient insurance eligibility and benefits.
  • Schedule 15–20 minute consultation calls and full patient appointments.
  • Handle inbound phone calls and new patient inquiries professionally.
  • Follow up with patients regarding confirmations, cancellations, rescheduling, missing documents, and insurance information.
  • Maintain compassionate and professional communication with behavioral health patients.
  • Manage and organize patient contact lists.
  • Monitor emails and administrative correspondence while helping maintain smooth daily clinic operations.

Requirements

  • Experience as a Medical Virtual Assistant, Intake Coordinator, or in a similar healthcare administrative role.
  • Previous experience in behavioral health or mental health practice administration.
  • Experience with new patient intake, referral management, and insurance verification.
  • Familiarity with EMR/EHR systems; TherapyNotes experience is a plus.
  • Excellent phone handling and patient communication skills.
  • Strong organizational and multitasking abilities with high attention to detail.
  • Ability to work independently and maintain confidentiality.
  • Experience in customer service, appointment setting, patient coordination, healthcare scheduling, or medical office support is preferred.
  • Must speak and write English very clearly.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off, based on client needs.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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