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Medical Virtual Assistant (Medical Receptionist / Clinical Support)

9 hours, 58 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 19

Description

  • Convert referrals and patient inquiries into scheduled appointments by making outbound follow-up calls.
  • Manage high-volume inbound patient calls about test results, medication updates, prescription concerns, appointments, and general medical questions.
  • Document patient interactions accurately in the EHR system and route messages to providers when needed.
  • Coordinate diagnostic orders with hospitals, imaging centers, and other diagnostic facilities by retrieving and sending required chart documentation.
  • Communicate appropriate test results to patients and close related tasks in the chart after documenting the discussion.
  • Review medication records, confirm prescription status, contact pharmacies for clarification, and help cancel outdated prescriptions when necessary.
  • Assess symptom-related calls to determine whether to schedule an appointment, send a provider message, or escalate urgent concerns.
  • Follow up on missed calls and voicemail messages by calling patients back or sending text responses through the clinic’s messaging system.
  • Work closely with patients, hospitals, pharmacies, and diagnostic centers to keep clinic workflows moving efficiently.

Requirements

  • At least 1 year of experience in healthcare administration, medical office support, or remote clinical call handling.
  • Experience working in a gastroenterology clinic or similar specialty practice is preferred.
  • Background in medical assisting, nursing, or clinical support is preferred.
  • Experience with patient scheduling or clinical call triage is preferred.
  • Experience using Electronic Health Record (EHR) systems and handling high call volumes in a clinical setting.
  • Proficiency with iPhone, AllWorx, Modernizing Medicine GI, Clara AI, PanOptics, and Microsoft Teams is preferred.
  • Strong English speaking and writing skills are required.
  • Spanish-English bilingual ability is a plus, but strong English communication is required.
  • Ability to submit an NBI clearance and/or Local Police Clearance before onboarding is mandatory.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and a quiet professional workspace are required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to proprietary top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, subject to client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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