Medical Virtual Assistant (Jane Health EMR Experience Required)

3 hours, 15 minutes ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer inbound patient calls, manage voicemails, and provide provider phone coverage throughout the day.
  • Respond to patient portal messages and coordinate patient communications and follow-up needs.
  • Submit, track, and follow up on prior authorization requests with insurance companies.
  • Retrieve laboratory results from Labcorp and Quest Diagnostics and upload them into Jane Health EMR.
  • Process incoming and outgoing faxes, maintain the fax inbox, and route documents appropriately.
  • Complete patient intake forms and administrative paperwork, including demographics and allergy data entry.
  • Process prescription refill requests and coordinate refill documentation with providers and pharmacy portals.
  • Maintain accurate patient records and support general back-office administrative tasks.
  • Follow HIPAA guidelines and protect patient confidentiality.

Requirements

  • Minimum 2 years of Medical Virtual Assistant or U.S. healthcare administrative experience.
  • Hands-on experience using Jane Health EMR is required.
  • Experience working in a physician's office, medical clinic, wellness clinic, or healthcare practice.
  • Strong understanding of medical office workflows and patient phone handling.
  • Prior authorization experience is required; insurance verification experience is preferred.
  • Experience with medical documentation, laboratory coordination, patient scheduling, electronic fax management, and prescription refill processing.
  • Excellent written and verbal English communication skills.
  • Strong multitasking, organization, attention to detail, and ability to work independently with minimal supervision.
  • Experience with RingCentral or similar phone systems, web-based fax platforms, Labcorp Portal, Quest Diagnostics Portal, Microsoft Office, and Google Workspace.
  • Must provide NBI Clearance and/or Local Police Clearance before onboarding and be available for video meetings with camera on when required.

Benefits

  • Compensation of $5.00–$6.00 per hour depending on experience.
  • Part-time schedule, Monday through Friday, between 8:00 AM and 5:00 PM Pacific Time.
  • Dedicated HR and contractor support team.
  • HIPAA and cybersecurity training with certification provided.
  • Top 1% VA performance training and access to workflow resources.
  • Client-approved U.S. holidays off, subject to client needs.
  • Client-approved paid or unpaid time off may be granted.
  • Optional performance-based incentives, bonuses, or increased hours may be available.

Interested in this position?

Apply directly on the company website

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