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Medical Virtual Assistant / Patient Coordinator

4 hours, 21 minutes ago
South Africa
Full-time
Junior
Operations Specialist
Customer and Technical Support
HIPAA
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
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Description

  • Answer and manage a high volume of incoming patient phone calls.
  • Respond to patient emails and administrative inquiries professionally.
  • Provide updates on appointments, referrals, and test results.
  • Schedule follow-up appointments when needed.
  • Process specialist referrals and insurance authorizations through payer portals.
  • Coordinate laboratory and imaging results with the clinical team.
  • Communicate test results to patients as directed by providers.
  • Manage pharmacy refill requests and medication-related communications.
  • Maintain accurate patient records in the EHR system and organize clinical documentation.
  • Support providers and coordinate with medical assistants to keep daily operations running smoothly.

Requirements

  • Previous experience working in a U.S. medical practice as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or Medical Administrative Assistant.
  • Strong understanding of HIPAA and patient confidentiality.
  • Excellent spoken and written English.
  • Confident telephone manner with outstanding customer service skills.
  • Experience handling patient scheduling, referrals, and medical administration.
  • Strong organizational skills and exceptional attention to detail.
  • Ability to manage multiple priorities while working independently.
  • Experience using Office Ally, Practice Mate, EHR 24/7, or similar electronic health record systems (preferred).
  • Familiarity with insurance referral processes and pharmacy communications (preferred).
  • Previous experience supporting primary care, family medicine, or outpatient medical clinics (preferred).
  • Experience working remotely in a healthcare environment (preferred).

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • Opportunity for growth as the medical practice expands.
  • Chance to take on increased responsibility in patient operations and practice administration.

Interested in this position?

Apply directly on the company website

Apply Now

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