Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services

Industrials

11-50 (45)

Founded 2016

11 open positions

Links

View All Jobs

Virtual Assistant

2 months, 3 weeks ago

Philippines

Part-time

Junior

Virtual Assistant

Operations

Apply Now

Virtual Assistance Services

Professional Services

11-50

Founded 2016

View All Jobs 11

Description

Handle inbound patient calls, return missed calls, and manage call overflow.
Make outbound pre-treatment and follow-up calls for patients needing future appointments.
Respond promptly to routine patient enquiries by phone and email.
Confirm, book, and reschedule patient appointments.
Follow up on unconfirmed appointments daily to keep the schedule running smoothly.
Manage accounts receivable and follow up on outstanding or overdue payments.
Contact patients about overdue accounts and collect missed payments.
Process patient payments and maintain accurate financial records.
Upload patient records, X-rays, consent forms, and other documentation.
Maintain patient records, update the practice management system, and complete general administrative tasks, data entry, basic reporting, and social media posting.

Requirements

Proven experience in virtual administrative or customer service roles.
Previous experience handling high-volume inbound and outbound telephone calls.
Background in accounts management, accounts receivable, and payment follow-ups.
Strong written and verbal English communication skills.
High attention to detail and strong team collaboration skills.
Able to work independently in a remote environment.
Experience in medical, dental, or orthodontic administration (preferred).
Experience using Dolphin or similar practice management systems (preferred).
Familiarity with Ontraport, Slack, MS Teams, and basic AI tools like ChatGPT (preferred).

Benefits

Permanent work-from-home setup.
Dayshift schedule aligned with Australian Eastern Standard Time business hours.
Part-time position.
HMO coverage.
Annual leave.
13th month pay.
Government-mandated benefits.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote | Travel Planner

Aisle and Abroad Travel & Tourism

An entry-level Travel Assistant will remotely support a growing travel agency’s planning and booking operations for cruises, hotels, vacation rentals, and all-inclusive packages.

United States Full-time Entry Level Virtual Assistant

$40k-$75k

6 hours, 16 minutes ago

Apply

6 hours, 16 minutes ago