Medical Virtual Assistant - Billing, Reconciliation & Practice Operations

3 hours, 58 minutes ago
Full-time
Mid Level
Operations
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Investigate and resolve unpaid, denied, stuck, or missing primary and secondary insurance claims.
  • Perform manual claim resubmissions, release claims, and troubleshoot billing issues.
  • Review billing reports, reconcile discrepancies, verify figures, and repost accurate information.
  • Maintain patient and administrative records in HelloNote and monitor Plans of Care and authorizations.
  • Follow up with doctors’ offices and insurers regarding signed Plans of Care, insurance verification, and prior authorizations.
  • Manage inbound and outbound calls, route communications, and escalate issues appropriately.
  • Track practice KPIs, financial metrics, active cases, draft notes, authorizations, and other operational data.
  • Assist with therapist and intern onboarding, employee documentation, HR compliance, and office administration.
  • Provide basic social media, marketing, or content support after establishing consistent performance in core duties.

Requirements

  • Required experience managing denied, unpaid, stuck, or unresolved medical insurance claims, including primary and secondary claims.
  • Required billing reconciliation experience, including reviewing reports, identifying discrepancies, and verifying data accuracy.
  • Previous EMR/EHR experience and willingness to learn HelloNote; direct HelloNote experience is not required.
  • Required CRM or workflow-tracking system experience.
  • Experience verifying insurance and monitoring or following up on prior authorizations.
  • Healthcare administration, medical billing, medical office, therapy practice, or similar experience.
  • Professional English communication and phone support experience.
  • NBI Clearance and/or Local Police Clearance before onboarding.
  • Reliable computer, webcam, noise-canceling headset, quiet workspace, and internet speed of at least 25 Mbps.
  • Preferred experience with Plans of Care, therapy practices, KPI reporting, HR onboarding, practice operations, social media, or marketing.

Benefits

  • $5–$6 hourly salary depending on experience.
  • Remote work, Monday through Friday, 8:00 AM–5:00 PM Eastern Time.
  • Dedicated HR and contractor support team.
  • HIPAA and cybersecurity training with certification.
  • Optional premium VPN access and access to workflow tools, templates, and SOP resources.
  • Training in communication, client management, productivity, and VA best practices.
  • Client-approved U.S. holidays and possible paid or unpaid time off.
  • Potential performance-based bonuses, incentives, or increased hours.

Interested in this position?

Apply directly on the company website

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