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Billing Operations Specialist

4 hours, 29 minutes ago
Philippines
Full-time
Mid Level
Accountant
Operations
HubSpot
Apply Now
TRAILD

TRAILD

TRAILD specializes in accounts payable automation, utilizing advanced AI and OCR technology to streamline invoice processing, enhance payment protection, and minimize the risk of fraud and errors in financial transactions.

Internet Software & Services
11-50
Founded 2017
View All Jobs 6

Description

  • Issue accurate, timely customer invoices based on contracts, subscription terms, and pricing adjustments.
  • Process authorised credit notes and billing adjustments while keeping Xero records current and audit-ready.
  • Investigate and explain ARR movements, including new business, expansion, contraction, and churn.
  • Reconcile billing schedules with contracts, subscription changes, and renewal dates, escalating discrepancies promptly.
  • Set up new customers in Xero with accurate pricing, payment terms, and contact information.
  • Resolve customer invoicing, pricing, and payment queries, escalating disputed or unusual issues when needed.
  • Collaborate with Revenue Operations, Customer Success, Accounts Receivable, and Finance on billing data and discrepancies.
  • Provide reconciled billing data and movement explanations for the FP&A team’s ARR waterfall.
  • Identify billing process inefficiencies, document SOPs, and recommend workflow improvements.
  • Use AI tools in at least one practical billing or ARR workflow and support ad hoc Finance projects.

Requirements

  • 4+ years of experience in billing, accounts receivable, or finance operations, ideally in a subscription or SaaS business.
  • Hands-on experience with Xero.
  • Strong Excel or Google Sheets skills for reconciliation and ARR movement analysis.
  • Working knowledge of invoicing, credit notes, contract and subscription billing terms, and revenue recognition inputs.
  • Experience with HubSpot or another CRM for contract and pricing data is preferred.
  • Strong attention to detail and ability to manage recurring, high-volume billing processes independently.
  • Ability to investigate discrepancies through to root cause and clearly explain findings.
  • Clear, calm written communication skills for resolving customer billing issues without jargon.
  • Ability to own processes, identify problems, and propose improvements.
  • Comfort working remotely across time zones with overlap for collaboration with the Australian finance team.
  • Accounting, commerce, or finance qualification preferred; equivalent practical experience accepted.
  • Final candidates must consent to a police or criminal background check where legally permitted.

Benefits

  • Remote, hybrid, and flexible working options.
  • Opportunity to work with a distributed global team across APAC, North America, and EMEA.
  • Growth opportunities within a rapidly expanding SaaS company.
  • Collaborative team culture with a reported eNPS score of 68.

Interested in this position?

Apply directly on the company website

Apply Now

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