Hospice & Palliative Care Medical Virtual Assistant

4 hours, 25 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Handle high-volume inbound and outbound phone calls professionally and efficiently.
  • Conduct patient intake and collect required demographic, medical, and referral information.
  • Verify insurance eligibility and benefits.
  • Route calls, messages, and requests to the appropriate family members, clinicians, or departments.
  • Manage and prioritize urgent communication needs.
  • Coordinate with referral sources, patients, families, and healthcare providers.
  • Document communications accurately within the EMR system.
  • Assist with hospice admission workflows and intake coordination.
  • Maintain confidentiality and HIPAA compliance at all times.
  • Provide weekend coverage when needed.

Requirements

  • Previous experience in healthcare, hospice, home health, a medical office, or as a medical virtual assistant.
  • Strong communication and customer service skills.
  • Experience handling high-volume inbound and outbound calls.
  • Experience with patient intake and insurance eligibility verification.
  • Ability to remain calm, professional, and compassionate during emotionally sensitive situations.
  • Strong multitasking, organizational, and time-management skills.
  • Reliable internet connection and a quiet, professional work environment.
  • Detail-oriented, dependable, adaptable, and proactive.
  • Must speak and write English very clearly.
  • Must have relevant work experience and be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 25 Mbps, noise-canceling headset, and webcam.
  • Nursing background is strongly preferred.
  • Hospice or palliative care experience is preferred.
  • Experience using Axxess EMR is preferred.
  • Familiarity with Salesforce, Slack, WhatsApp, Skype, and similar communication platforms is preferred.

Benefits

  • Stable full-time opportunity.
  • Meaningful work supporting patients and families during critical moments.
  • Growth opportunities as the organization expands.
  • Potential future opportunities for part-time, weekend, and night-shift support roles.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training and access to tools, templates, workflow guides, and SOP support.
  • Client-approved U.S. holidays and client-approved paid or unpaid time off.
  • Optional performance-based incentives, bonuses, or increased hours depending on client approval.

Interested in this position?

Apply directly on the company website

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