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Bilingual Medical Virtual Assistant (Spanish - English)

1 day, 13 hours ago
Mexico, Argentina, Colombia, Venezuela, Nicaragua, Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 35

Description

  • Handle incoming and outgoing calls in both Spanish and English.
  • Manage email communications and client correspondence.
  • Follow a detailed 20-step SOP workflow for scheduling, documentation, verification, and records management.
  • Schedule appointments and coordinate patient/client sessions.
  • Maintain session documentation and client data or patient records.
  • Manage billing and invoicing processes.
  • Provide general administrative and operational support.
  • Work within a structured, fast-paced clinical environment.
  • Use Passage Health, Microsoft systems, and RingCentral to complete daily tasks.

Requirements

  • Minimum 1 year of experience in a remote healthcare or medical administrative role.
  • Proven experience in insurance verification is a plus.
  • Proven experience in appointment scheduling and patient coordination.
  • Proven experience in billing support is a plus.
  • Experience in behavioral health or therapeutic/clinical settings is preferred.
  • Experience working with EHR systems is preferred.
  • High proficiency in Spanish and English, both spoken and written.
  • Experience handling high-volume calls in a professional manner.
  • Strong attention to detail, especially in clinical documentation.
  • Ability to follow detailed SOPs and work independently with minimal supervision.
  • Comfortable working in a fast-paced environment.
  • Must be able to speak and write English and Spanish very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer required.
  • High-speed internet connection with a minimum of 10 Mbps required.
  • Noise-canceling headset required.
  • Webcam required for virtual meetings.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training and certification provided.
  • Access to top 1% VA performance training.
  • Client-approved U.S. holidays off, based on client needs and schedule.
  • Client-approved paid or unpaid time off may be granted by the client.
  • Access to tools and resources such as templates, workflow guides, productivity tools, and SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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