Patient Coordinator (Functional Medicine Practice)

2 hours, 35 minutes ago
Full-time
Junior
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer incoming patient phone calls in a professional and empathetic manner.
  • Respond promptly to patient text messages and general inquiries.
  • Manage inbound faxes and route documentation appropriately.
  • Provide scheduling assistance and general practice information to patients.
  • Schedule and coordinate patient appointments.
  • Maintain and update patient records in the electronic medical record (EMR) system.
  • Upload, organize, and track clinical documentation and laboratory results.
  • Support providers with day-to-day administrative tasks.
  • Monitor communication queues and ensure timely responses.
  • Coordinate with the clinical team to support patient care and improve administrative workflows.

Requirements

  • Previous experience in a U.S. medical office, healthcare administration, or patient coordination role.
  • Excellent spoken and written English with a clear, professional telephone manner.
  • Strong customer service and interpersonal communication skills.
  • Experience handling patient phone calls and appointment scheduling.
  • Exceptional organizational skills and attention to detail.
  • Ability to work independently while managing multiple priorities.
  • Understanding of HIPAA and patient confidentiality requirements.
  • Experience working in functional medicine, primary care, concierge medicine, or specialty medical practices is preferred.
  • Familiarity with Cerbo EMR, Spruce, or similar healthcare software is preferred.
  • Prior remote healthcare support experience is preferred.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry monthly raffle.

Interested in this position?

Apply directly on the company website

Apply Now

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