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Bilingual Medical Virtual Assistant (Spanish - English)

20 hours, 53 minutes ago
Belize, Panama, Colombia, Costa Rica, Dominican Republic, Latin America, Philippines, Puerto Rico
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
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Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 36

Description

  • Schedule appointments and communicate with patients across phone, email, and messaging platforms.
  • Verify insurance and assist with claims processing.
  • Coordinate referrals and manage patient records.
  • Serve as a provider and patient care coordinator.
  • Handle incoming faxes and manage email and text correspondence, including sorting, responding, and prioritizing.
  • Provide billing-related administrative support.
  • Support coordination with healthcare providers and partner organizations.
  • Assist with remote patient monitoring activities.
  • Respond to patient inquiries and deliver strong front-desk support.

Requirements

  • Strong verbal and written communication skills in both Spanish and English.
  • At least 1 year of experience in medical front office, medical administrative, or care coordination roles.
  • Strong healthcare administrative background.
  • Familiarity with Elation or similar EMR systems is a plus.
  • Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
  • Professional and polished phone presence.
  • Patient, compassionate, polite, and highly detail-oriented demeanor.
  • Ability to manage multiple tasks simultaneously.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 25 Mbps, noise-canceling headset, webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to proprietary Top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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