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Bilingual Dental Biller + Front Desk Support (English/Spanish)

6 hours, 12 minutes ago
Philippines
Full-time
Junior
Accountant
Customer and Technical Support
Cybersecurity HIPAA Salesforce
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 27

Description

  • Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time.
  • Review unpaid, denied, or rejected claims and prepare appeals when needed.
  • Monitor claim status and follow up with insurance companies until claims are resolved.
  • Verify dental insurance eligibility, benefits, coverage limits, deductibles, and copays before treatment.
  • Maintain accurate billing documentation, patient financial records, and insurance communication logs.
  • Answer overflow inbound calls, assist with scheduling, and route patient inquiries appropriately.
  • Support front desk operations during high patient volume and provide professional patient service.
  • Assist with billing questions, account inquiries, and other administrative tasks across two office locations.
  • Collaborate with in-office staff and participate in cross-training to support multiple workflows.

Requirements

  • Minimum 2 years of dental billing experience.
  • Orthodontic billing experience is required.
  • Oral surgery billing experience is strongly preferred and considered a must-have.
  • Experience with insurance claim submissions, follow-up, appeals, denials, and insurance verification.
  • Experience working with Denti-Cal (California Medicaid) is highly preferred.
  • Native or fluent bilingual English/Spanish speaker, with approximately 50–60% of patients being Spanish-speaking.
  • Strong understanding of HIPAA regulations and healthcare compliance.
  • Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Comfort with supporting multiple office locations.
  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer.
  • Stable high-speed internet connection with a minimum speed of 25 Mbps.
  • Noise-canceling headset and working webcam.
  • Quiet and professional workspace.
  • Experience with Cloud 9 is preferred, with training provided if needed.
  • Experience with OpenDental, Google Workspace, Slack, Salesforce, WhatsApp, Skype, Zoom Meetings, Google Meet, or Google Chat is preferred.

Benefits

  • Salary of $5.00–$6.00 USD per hour, depending on experience.
  • Full-time schedule of 40+ hours per week.
  • Monday to Friday schedule, 9:30 AM–6:30 PM Pacific Time, with a 1-hour unpaid break.
  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training and client-specific workflow resources.
  • Client-approved U.S. holidays and client-approved paid or unpaid time off.
  • Optional performance-based incentives, such as bonuses or increased hours.

Interested in this position?

Apply directly on the company website

Apply Now

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