Bilingual Appointment Setter & Patient Coordinator

2 hours, 1 minute ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Convert inbound leads from Instagram campaigns into scheduled appointments through timely follow-up.
  • Manage referrals from physicians and partner providers to support seamless patient intake.
  • Schedule, confirm, and reschedule patient appointments while maintaining accurate calendars.
  • Communicate with patients in both English and Spanish and provide clear guidance and support.
  • Perform insurance verification, including eligibility checks and benefits clarification.
  • Maintain accurate and up-to-date patient records in Reviva EHR.
  • Complete administrative tasks such as data entry, documentation, and follow-up tracking.
  • Deliver responsive customer service by addressing patient inquiries and concerns promptly.
  • Collaborate with internal teams to support smooth patient flow and operational efficiency.
  • Track lead conversion and appointment metrics to support performance goals.

Requirements

  • Bilingual proficiency in English and Spanish is required.
  • At least 1 year of experience in appointment setting, lead conversion, or patient coordination.
  • Background in healthcare administration or medical virtual assistance is preferred.
  • Experience with insurance verification and patient eligibility checks.
  • Familiarity with EHR systems; experience with Reviva EHR is a plus.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Ability to work in a fast-paced, patient-focused environment.
  • Proficiency in CRM tools, scheduling platforms, and basic administrative software.
  • Results-driven mindset with strong attention to detail.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection with a minimum of 10 Mbps is required.
  • Noise-canceling headset is required.
  • Webcam for virtual meetings is required.
  • Must have a quiet, professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security on client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to proprietary VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

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