Part Time Customer Care Representative (West Coast Preferred)

2 hours, 3 minutes ago
Part-time
Entry Level
Customer and Technical Support
Thrive

Thrive

Thrive powers healthy businesses with built-in inventory management, customizable reporting dashboards, and wholesale capabilities. ThriveMetrics is an enterprise data analytics technology that uses proprietary algorithms on real-time digital communica...

Internet Software & Services
1-10
Founded 2011
$1M raised

Description

  • Assist customers and prospective customers via live chat, email, phone, and video calls.
  • Answer billing questions, setup questions, semi-technical questions, and other customer support inquiries.
  • Help customers navigate the Thrive system and resolve issues with a positive, solutions-oriented approach.
  • Communicate complex information clearly in writing and through direct customer interactions.
  • Identify customer needs by asking follow-up questions and getting to the root of the issue.
  • Recommend features, workarounds, or alternative solutions when appropriate.
  • Manage time effectively while handling multiple types of support requests.
  • Collaborate with the team in a respectful, team-oriented environment.
  • Contribute ideas to help streamline processes and improve the product over time.

Requirements

  • Part-time availability of 25 hours per week, preferably 5 hours per day Monday through Friday.
  • Ability to work until 7 pm ET Monday through Friday is a major plus.
  • Fully remote work capability.
  • Prior customer service experience is helpful.
  • Superior communication skills, especially strong writing ability.
  • Ability to explain complex topics in a simple and clear way.
  • Better-than-average understanding of retail or running a business.
  • Strong problem-solving skills and a creative, customer-focused mindset.
  • Ability to manage time wisely and handle a variety of responsibilities.
  • Bonus qualifications include Spanish fluency, experience in tech startups, chat or phone-based customer service experience, and retail or restaurant experience.

Benefits

  • Work from home.
  • Compensation of $23-$25/hour based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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