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Behavioral Health Appointment Setter

23 hours, 7 minutes ago
Mexico, Argentina, El Salvador, Colombia, Philippines
Full-time
Junior
Business Development
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 27

Description

  • Make high-volume outbound calls to prospective, existing, and inactive patients to schedule behavioral health appointments.
  • Convert patient inquiries and leads into confirmed appointments to maximize provider schedules.
  • Meet daily and weekly appointment-setting KPIs and conversion goals.
  • Re-engage inactive patients and follow up with no-shows, referrals, and missed opportunities.
  • Handle patient objections professionally and confidently encourage appointment scheduling.
  • Respond promptly to new patient inquiries and maintain consistent follow-up communication.
  • Accurately document patient interactions, call outcomes, and appointment details in the EMR.
  • Coordinate with providers and internal team members to optimize appointment availability.
  • Participate in daily team meetings and provide updates on scheduling performance and outreach efforts.

Requirements

  • Minimum of 2 years of outbound appointment setting, patient scheduling, or healthcare sales experience.
  • Experience working in a behavioral health or mental health practice.
  • Proven sales ability to convert leads into scheduled appointments.
  • Strong objection-handling and relationship-building skills.
  • Excellent verbal and written English communication skills with a confident, professional phone presence.
  • Comfortable working in a KPI-driven environment with daily outbound call expectations.
  • Highly organized with strong attention to detail and documentation accuracy.
  • Self-motivated, dependable, and able to work independently.
  • Hands-on experience with Valant EMR, Zocdoc, or RingCentral is highly preferred.
  • Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, working webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • Provided HIPAA and cybersecurity training plus certification.
  • Access to Top 1% VA performance training.
  • Client-approved U.S. holidays off.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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