Behavioral Health Administrative Coordinator

4 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Answer inbound calls promptly and ensure no patient calls are missed.
  • Manage new patient intake and schedule appointments.
  • Process referrals and complete timely follow-ups.
  • Contact no-show patients at least twice and send text reminders with proper documentation.
  • Verify insurance coverage and process prior authorizations accurately.
  • Respond to new inquiries and referrals within 5 minutes as a critical speed-to-lead KPI.
  • Assist patients with questions, including basic clinical-related inquiries when appropriate.
  • Handle basic patient concerns or objections over the phone when needed.
  • Participate in daily Zoom meetings with the team.
  • Support the clinic’s patient volume and operational goals through consistent follow-up and communication.

Requirements

  • HIPAA-trained and certified.
  • Proven experience in healthcare administrative tasks.
  • Experience in behavioral health or mental health practices preferred.
  • Ability to handle patient inquiries beyond scheduling, including medication side effects and general clinical questions.
  • Excellent spoken and written English communication skills.
  • Strong consistency, accountability, reliability, critical thinking, and problem-solving skills.
  • Experience with multiple EHR systems; Valant experience preferred but not required.
  • Experience with RingCentral phone system preferred.
  • Must be able to work during CDT business hours.
  • Spanish bilingual ability preferred but not required.
  • Relevant experience in a similar administrative or healthcare support role required.
  • Must submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and quiet professional workspace required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related work.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be available based on client approval.

Interested in this position?

Apply directly on the company website

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