Revenue Operations Specialist

2 hours ago
Full-time
Junior
Operations
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Own and execute dunning workflows for failed or overdue payments, including retries, escalations, and resolutions.
  • Track and analyze payment recovery metrics such as retry success rates and outstanding balances.
  • Coordinate proactive outreach with Customer Success and Finance for clients with payment issues or upcoming renewals.
  • Propose and manage payment-plan or split-payment arrangements for customers experiencing financial strain.
  • Identify and flag delinquent accounts for review, escalation, or retention follow-up.
  • Maintain accurate payment activity records in financial systems such as Stripe, ProfitWell, or internal billing portals.
  • Collaborate with Finance to ensure payment reconciliation and reporting accuracy.
  • Analyze financial churn data to identify trends, root causes, and recovery opportunities.
  • Support leadership in improving revenue retention strategies and automating dunning sequences.

Requirements

  • 2–3 years of experience in billing operations, finance, or revenue management, preferably in a subscription-based or BPO environment.
  • Strong knowledge of payment platforms and financial tools such as Stripe, Chargebee, ProfitWell, or QuickBooks.
  • Excellent analytical and follow-up skills with the ability to manage multiple accounts and priorities.
  • Professional written communication and customer-handling skills for payment-related correspondence.
  • High attention to detail and accuracy in reconciliation and reporting.
  • Comfort working with cross-functional teams including Finance, Customer Success, and Operations.
  • Experience implementing or managing automated dunning workflows is preferred.
  • Familiarity with churn analytics, retention forecasting, or revenue dashboards is preferred.
  • Basic understanding of subscription billing structures and payment recovery KPIs is preferred.

Benefits

  • Remote / hybrid work setup.
  • PHP 35,000–50,000 monthly compensation, based on experience and performance.
  • Opportunity to work in a Finance / Revenue Operations department.

Interested in this position?

Apply directly on the company website

Apply Now

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