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High Quality Supervisor (Delegation Specialist VA)

1 hour, 52 minutes ago
Philippines
Full-time
Mid Level
Operations Manager
Quality Assurance and Testing
Asana ClickUp Notion
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 314

Description

  • Supervise and mentor a portfolio of high-performing virtual assistants to drive quality, accountability, and consistency in client delivery.
  • Act as a delegation specialist by coaching assistants to proactively extract work, manage priorities, and communicate effectively with clients.
  • Conduct regular performance reviews, calibrations, and check-ins to maintain client satisfaction and workload alignment.
  • Monitor and analyze quality, utilization, and delegation efficiency metrics for assigned virtual assistants.
  • Partner with Customer Success, Training, and Delegation Coaching teams to align quality standards and reinforce best practices.
  • Intervene early in cases of scope drift, under-utilization, or communication breakdowns and ensure corrective action within SLA.
  • Document performance insights and submit weekly reports covering wins, risks, and improvement plans.
  • Champion continuous improvement initiatives and help refine internal QA and delegation frameworks.

Requirements

  • 3–5 years of experience in operations, supervision, or virtual assistant management.
  • Strong understanding of delegation, task management, and client-VA collaboration frameworks.
  • Proven leadership experience managing or mentoring remote teams.
  • Excellent written and verbal English communication skills and stakeholder management ability.
  • Data-driven mindset with the ability to interpret quality and utilization dashboards.
  • Highly organized, proactive, and able to handle multiple accounts and assistants simultaneously.
  • Experience in BPO, remote staffing, or managed service environments is preferred.
  • Familiarity with QA tools and project management platforms such as ClickUp, Asana, and Notion is preferred.
  • Knowledge of delegation frameworks or enablement methodologies is preferred.

Benefits

  • ₱40,000–₱60,000 monthly compensation based on experience and performance.
  • Remote / hybrid work setup.
  • Full-time role.
  • Opportunity to work across Operations and Enablement functions.

Interested in this position?

Apply directly on the company website

Apply Now

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