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Seasonal Customer Service Representative - 2026 (Eastern Region)

1 month, 1 week ago
United States
Contract
Junior
Customer Support
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 13

Description

  • Handle customer interactions by phone, email, live chat, and social media with warmth and ownership.
  • Resolve custom product questions, fulfillment issues, and other complex customer concerns without relying on scripts.
  • Use internal knowledge bases and product documentation to answer customer questions and support service resolution.
  • Navigate multiple systems at once to review order details, custom design files, inventory, and production information.
  • Update and document customer cases accurately in Salesforce or similar CRM platforms.
  • Identify process issues and share feedback with customer service leadership to improve the customer journey.
  • Maintain strong service quality while managing time effectively and staying available for inbound customer contacts.
  • Work across a set schedule that may include evenings and weekends during operating hours.

Requirements

  • Must reside in one of the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • This is a remote seasonal role running from September through December 2026.
  • Bachelor’s degree or equivalent work experience.
  • Experience working with high-end or premium customers and fully owning customer issues.
  • Experience handling inbound contact volume and working within contact queues.
  • Experience with design-related work or fulfillment, such as photo printing or design files.
  • Excellent written communication skills with the ability to write custom, professional responses.
  • High attention to detail, strong organization, and the ability to context-switch accurately across multiple platforms.
  • Experience using omni-channel CRM platforms such as Salesforce or Zendesk.
  • Ability to learn new or unfamiliar technologies quickly; experience with older or less intuitive systems is a plus.
  • Interest in design- or technical-related issues is preferred.
  • Comfort working a set schedule that includes weekends and some evenings.

Benefits

  • Remote seasonal work opportunity.
  • Set schedule you can count on.
  • Opportunity to work with a premium brand in a design-focused environment.
  • Exposure to a fast-paced, customer-facing holiday season operation.

Interested in this position?

Apply directly on the company website

Apply Now

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