RemoteLeaf Logo
Log in Sign up

Strategic Customer Success Manager, Enterprise

2 hours, 11 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Generative AI Salesforce
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 21

Description

  • Run assigned enterprise accounts with plans covering outcomes, adoption, executive alignment, risk mitigation, renewals, and expansion discovery.
  • Maintain customer success plans and roadmaps, including success criteria, stakeholders, milestones, risks, and growth areas.
  • Lead account planning, value reviews, executive engagement, risk reviews, renewal forecasting, and cross-functional coordination.
  • Build trusted relationships with executive stakeholders and connect Netomi’s performance to business outcomes.
  • Lead Executive Business Reviews and roadmap discussions focused on value, priorities, risks, and next steps.
  • Own renewal cycles beginning 180 days before renewal and maintain weekly renewal forecasts across defined risk categories.
  • Identify churn risks at least 90 days before renewal and lead documented mitigation plans.
  • Identify expansion signals and provide Account Management with customer context for opportunity development.
  • Translate customer feedback and delivery issues into prioritized product business cases.
  • Advise customers on agentic AI, generative AI, enterprise CX opportunities, and associated risks.

Requirements

  • 10+ years of experience in enterprise Customer Success, Strategic Account Management, Management Consulting, or comparable post-sales roles in B2B SaaS or enterprise technology.
  • At least 5 years managing complex enterprise customers.
  • Demonstrated success with retention planning, renewal forecasting, executive engagement, risk management, and expansion discovery.
  • Track record of guiding customers from implementation through adoption, value realization, governance, and renewal.
  • Strong executive presence and ability to engage VP- and C-suite stakeholders in high-stakes conversations.
  • Strong commercial, analytical, and program-management judgment with the ability to create measurable action plans.
  • Technical fluency in integrations, architecture discussions, delivery constraints, and business impact.
  • Working knowledge of LLM and agentic AI systems, including prompting, grounding, tool use, evaluation, guardrails, failure modes, and responsible deployment.
  • Daily experience using AI tools productively while maintaining confidentiality, quality, and judgment.
  • Experience with CCaaS and agent desktop platforms such as Salesforce, Zendesk, LivePerson, or Amazon Connect is preferred.
  • Ability to travel 30–50% for customer, executive, and internal meetings.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wing Assistant

Customer Success Manager, AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring a remote Customer Success/Account Manager to own onboarding, adoption, retention, and expansion for small-business customers using its AI communications and back-office automation platform.

Philippines Colombia Costa Rica South Africa Vietnam Poland Romania Serbia India Mexico Malaysia Argentina Brazil Full-time Junior Customer Success Manager
CRM JIRA Linear Twilio
2 hours, 11 minutes ago
Bluesight

Customer Success Manager

Bluesight 51-250 Pharmaceuticals

Bluesight is seeking a Healthcare Customer Success Manager to manage hospital customer relationships, drive adoption and measurable value from its healthcare SaaS solutions, and support long-term satisfaction, renewals, and growth.

United States Full-time Mid Level Customer Success Manager
$75k-$85k
2 hours, 11 minutes ago
Wing Assistant

Customer Success Manager — AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring an Implementation & Customer Success Manager to onboard and support businesses using its AI-powered call-handling platform, ensuring successful launches and reliable ongoing operations.

United States Full-time Mid Level Customer Success Manager Implementation Consultant
JIRA Linear Twilio
2 hours, 11 minutes ago
Wing Assistant

Customer Success Manager, AI Agents

Wing Assistant 51-250 Professional Services

Central is hiring a technically capable Customer Success or Account Manager to own onboarding, adoption, retention, and expansion for customers using its AI-powered communications and back-office automation platform.

Philippines Colombia Costa Rica South Africa Vietnam Poland Romania Serbia India Mexico Malaysia Argentina Brazil Full-time Junior Customer Success Manager
CRM JIRA Linear Twilio
2 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers