CPH - Provider Engagement

2 hours, 11 minutes ago
Full-time
Senior
Customer and Technical Support
Counterpart Health

Counterpart Health

In 2018, Clover Health set out to do something unprecedented, build a clinically intuitive, AI-enabled solution that fits within physician's workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality with thousands of practitioners using Counterpart Assistant during the patient visit to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value based care and technology experts, Counterpart Health is driving value based care at the speed of software.

hospital & health care
51-200
Founded 2024

Description

  • Own success strategies and performance for a complex portfolio of primary care provider partnerships.
  • Build relationships with physicians, practice administrators, advanced practice clinicians, and executives.
  • Advise providers on integrating Counterpart Assistant into clinical workflows and value-based care operations.
  • Lead implementation, training, workflow redesign, change management, and ongoing optimization.
  • Analyze clinical, operational, utilization, and financial data to identify risks and performance opportunities.
  • Lead performance reviews, targeted interventions, escalations, and improvement plans.
  • Develop scalable provider-success playbooks, engagement models, and best practices across markets.
  • Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams.
  • Translate provider feedback into product and operational recommendations.
  • Mentor Provider Success colleagues and contribute to team standards and capabilities.

Requirements

  • 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field.
  • Experience managing complex provider relationships and improving adoption, retention, satisfaction, and performance.
  • Experience advising physicians, practice administrators, and healthcare leaders.
  • Experience leading clinical or operational workflow changes in primary or ambulatory care settings.
  • Ability to translate clinical, operational, and financial data into actionable recommendations and executive narratives.
  • Strong understanding of primary care operations and value-based care environments.
  • Strong program and project leadership skills, including managing multiple high-priority initiatives.
  • Ability to influence stakeholders, resolve ambiguity, and lead without direct authority.
  • Excellent communication skills for provider meetings, performance reviews, demonstrations, and escalations.
  • Currently residing in New Jersey and willing to travel to provider practices up to 75–85% of the time.
  • Preferred: Knowledge of Medicare Advantage, population health, quality improvement, risk adjustment, coding, Stars, HEDIS, EHRs, interoperability, billing, and risk-based payment models.
  • Preferred: Experience implementing healthcare technology, designing provider-success programs, or mentoring colleagues.

Benefits

  • Base salary range of $146,200–$170,000 USD.
  • Equity opportunities, performance-based bonus, 401(k) matching, and regular compensation reviews.
  • Medical, dental, and vision coverage.
  • Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first culture with office setup reimbursement and a monthly cell phone and internet stipend.
  • Learning programs, mentorship, professional development funding, and performance feedback.
  • Employee Stock Purchase Plan with discounted equity opportunities.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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