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Customer Service Representative Full Time (Bilingual: French & English)

3 hours, 56 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 344

Description

  • Respond promptly to customer emails, portal requests, live chat, SMS, and phone inquiries in French and English.
  • Handle inbound and outbound calls, prioritizing urgent and last-minute customer needs.
  • Provide empathetic support and clear troubleshooting to resolve customer concerns efficiently.
  • Update and maintain accurate customer records, case notes, and interaction logs.
  • Build trusted customer relationships through proactive, friendly, and solution-oriented communication.
  • Coordinate emergency maintenance and housekeeping support for urgent issues such as lockouts and repairs.
  • Process payments, verify guest details, and manage check-in and reservation workflows.
  • Follow internal procedures, guidelines, and data privacy protocols when documenting and handling cases.
  • Complete ad hoc tasks as assigned.

Requirements

  • Fluent in both English and French, written and spoken.
  • At least 1 year of proven customer service experience in a B2C or B2B environment.
  • Excellent phone, email, and instant messaging communication skills.
  • Strong organizational and time management skills.
  • Tech-savvy and familiar with desktop sharing, cloud services, CRM systems, and VoIP tools.
  • Experience using word-processing software and spreadsheets, such as Microsoft Office.
  • Knowledge of online calendars and scheduling tools, such as Google Calendar.
  • Proactive, confident, and highly detail-oriented.
  • Able to work the EST schedule from 12:00 midnight to 8:00 a.m. EST, 40 hours per week.
  • Must have a USB headset with noise cancellation, a working webcam, a computer with at least a 1.8 GHz processor and 4 GB RAM, and internet speeds of at least 25 Mbps cable and 10 Mbps backup.
  • Preferred minimum language proficiency of B2 level or higher in both English and French.

Benefits

  • Salary up to PHP50,000 per month.
  • 100% work-from-home setup.
  • Paid training.
  • Holiday pay and overtime pay.
  • Job security and stability.
  • Inclusive culture.
  • Upskilling opportunities.
  • Opportunities for career growth.
  • Exceptionally supportive team and fun work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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