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Customer Support Operations Specialist (6630)

4 hours, 21 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
MetroStar

MetroStar

MetroStar builds innovative technology solutions designed to enhance and accelerate the missions of government agencies, leveraging a rich legacy of expertise in the digital age.

IT Services
251-1K
Founded 1999
View All Jobs 59

Description

  • Serve as the primary point of contact for user account and access permission requests across federal contract environments.
  • Champion customer experience by fostering a customer-focused culture in every interaction.
  • Learn customer access requirements and support customers through the full request lifecycle.
  • Create, update, transfer, and remove user accounts in alignment with policy.
  • Manage security groups, SharePoint permissions, and other access rights across systems.
  • Monitor access requests, troubleshoot issues, and escalate recurring incidents when needed.
  • Follow up with customers to confirm satisfaction and maximize use of contract products and services.
  • Identify process gaps, recommend improvements, and support team training efforts.
  • Maintain accurate documentation of requests, actions, and outcomes.
  • Assist with issuing passwords, mobile devices, and accessories as needed.

Requirements

  • 3+ years of experience in customer support and service delivery with a bachelor’s degree, or 1–2 years of specialized experience with a master’s degree.
  • Experience supporting customers in a service-driven or call-center environment.
  • Ability to manage user accounts, permissions, or access-related workflows.
  • Strong communication skills with the ability to troubleshoot and escalate issues.
  • High attention to detail and commitment to accurate documentation.
  • Ability to contribute immediately with minimal ramp-up.
  • Availability for occasional evening or weekend support when specifically required.
  • Willingness to participate in a limited, scheduled on-call rotation for rare after-hours needs.
  • U.S. work authorization and ability to complete employment eligibility verification upon hire.

Benefits

  • Salary range of $64,400 to $73,600.
  • Eligible for additional compensation, which may include performance-based bonuses, company-paid training and/or certifications, and referral bonuses.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off (PTO) and holidays.
  • Parental leave and dependent care benefits.
  • Flexible work arrangements.
  • Professional development opportunities, employee assistance, and wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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