Customer Service Representative (Remote)

4 hours, 23 minutes ago
Full-time
Junior
Customer and Technical Support
ABC Legal Services

ABC Legal Services

ABC Legal Services is the nation's leading service of process and court filing company, providing fast, accurate, and compliant service of process and e-filing in the U.S. and 75 countries globally. With a focus on technology and efficiency, ABC Legal ...

Specialized Consumer Services
251-1K
Founded 1974

Description

  • Respond to customer support tickets by answering questions and resolving issues related to existing orders.
  • Manage high-volume phone calls for existing customers and new customers placing orders online.
  • Respond to emails from customers, internal departments, and process servers regarding orders or payment issues.
  • Correct errors, follow up with process servers, and move orders forward to completion.
  • Provide customers with information, updates, and assistance throughout the order process.
  • Document issues and case information in Confluence.
  • Visit court dockets for case filing information and occasionally pull filed papers.
  • Coordinate with other teams to ensure all necessary tasks are completed on orders.
  • Perform other job-related duties as assigned.

Requirements

  • High school diploma or GED required.
  • 1-3 years of customer support or call center experience assisting customers over the phone.
  • Remote position must be located in Puerto Rico.
  • Ability to read, write, and speak English.
  • Experience using Microsoft Outlook, Excel, Word, PDF Editor, and phone systems preferred.
  • Document manipulation experience.
  • Ability to transcribe information, review orders, investigate issues, and implement solutions.
  • Ability to perform repetitive tasks with accuracy and maintain quality in stressful situations.
  • Ability to anticipate issues, adapt to changes, and improve performance through new processes.
  • Typing speed of at least 55 words per minute.

Benefits

  • Health, dental, and vision insurance.
  • 401(k) with company matching.
  • Paid time off.
  • 7 paid company holidays plus 4 floating holidays per year.
  • Life insurance, AD&D insurance, and long-term disability coverage.
  • Health care reimbursement FSA and dependent care FSA.
  • Employee Assistance Program (EAP).
  • Pet insurance.
  • Full-time schedule: 7:00am-4:00pm PST.
  • Pay range of $12.00 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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