Partner Engagement Manager

17 hours, 32 minutes ago
Full-time
Mid Level
Operations
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Select suitable suppliers for client accounts and content specialties using quality, delivery, capacity, language strategy, and client-requirement data.
  • Lead supplier communications and onboarding for new client programs.
  • Maintain supplier skilling for client and Pantheon programs.
  • Monitor supplier utilization and coordinate resource-use adjustments with Program Squads.
  • Support Talent Procurement in developing recruitment campaigns to source and onboard suppliers.
  • Measure supplier quality in line with Welocalize’s LQA strategy.
  • Identify and flag suppliers below performance thresholds for on-time delivery, task acceptance, quality, and instruction adherence.
  • Initiate Quality Improvement Plans, root-cause analyses, and corrective/preventive actions when needed.
  • Coordinate with Program Squads to understand and meet customer capacity requirements.
  • Own overall language-level resource performance, capacity planning, utilization, on-time delivery, and quality.

Requirements

  • Experience in a fast-paced, client-centric environment, ideally in translation or localization.
  • Knowledge of the language services industry, including its technology, processes, competitive landscape, and emerging trends.
  • Data literacy and the ability to use data to make decisions.
  • Ability to manage multiple priorities in a deadline-driven environment.
  • Proactive problem-solving and risk-mitigation ability.
  • Ability to work effectively both independently and as part of a team.
  • Ability to prioritize projects based on changing business needs and urgency.
  • Excellent written and verbal English communication skills.
  • BA/BS degree or equivalent experience.
  • Strong listening, collaboration, results orientation, and ability to develop solutions to complex problems.

Interested in this position?

Apply directly on the company website

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