PS Operations Director

18 hours, 17 minutes ago
Full-time
Executive
Project and Program Management
Keyloop

Keyloop

Keyloop is the largest global automotive technology solutions provider, offering future motive technology to enhance the car buying and owning experience. Their comprehensive solutions cover the entire consumer lifecycle, empowering growth through dist...

Automotive
1001-5000

Description

  • Translate CDO strategic priorities into operational plans and oversee delivery.
  • Lead the Services 2.0 transformation programme, coordinating workstreams, milestones, blockers, and change adoption.
  • Own PS financial reporting, budgeting, forecasting, cost discipline, and commercial governance.
  • Operate the Services Sales Desk, including sales-request intake, scoping routing, pricing, discount, and SOW governance.
  • Lead workforce distribution into Regional and Global Delivery Centres and track GDC adoption targets.
  • Operationalise productised services, including the catalogue, SKUs, rate cards, standard SOW process, and packaged-delivery adoption.
  • Drive AI, document automation, and digitisation initiatives to improve delivery efficiency and time to value.
  • Manage PS operating cadence, KPI frameworks, automated reporting, NPS/eNPS programmes, and standard operating procedures.
  • Partner with Finance, Sales, Product, Customer Success, HR, IT, and executive leadership on PS performance and transformation.

Requirements

  • 12+ years of experience in PS operations, transformation, or senior operational leadership within SaaS or enterprise software.
  • Senior Professional Services operational leadership experience, including financial reporting, resource management, commercial governance, and performance cadence.
  • Experience leading major transformation programmes, such as operating-model change, workforce redistribution, productisation, or digital transformation.
  • Strong commercial acumen, including P&L ownership, financial modelling, pricing, and discount governance.
  • Ability to act as a strategic execution partner to a senior leader and represent their priorities when required.
  • Data-driven approach to building reporting infrastructure and managing performance through metrics.
  • Strong cross-functional influencing and change-management skills.
  • Executive-level communication skills, including preparing and presenting board- and investor-level materials.
  • Knowledge of automotive dealer or vehicle retail industry (preferred).
  • Experience in PE-backed, high-growth SaaS, AI and automation in PS delivery, or management consulting/operational transformation (preferred).

Benefits

  • Performance-based pay and benefits.
  • Training and support to develop new capabilities and explore career paths.
  • Career-development investment and opportunities to progress internally.
  • Collaborative, inclusive workplace that values diverse backgrounds and lifestyles.
  • Access to and training on AI tools to support creativity and productivity.

Interested in this position?

Apply directly on the company website

Apply Now

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