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Director, Cell Therapy Case Management

3 weeks ago
Anywhere
Full-time
Executive
Operations Manager
Customer and Technical Support
Apply Now
Orca Bio

Orca Bio

Orca Bio is revolutionizing allogeneic cell therapy with next-gen therapies for better outcomes and fewer risks, transforming lives through precision and innovation.

Pharmaceuticals
51-250
Founded 2016
$192M raised
View All Jobs 6

Description

  • Oversee daily case management operations, patient journey monitoring, service-level adherence, escalations, and real-time support.
  • Develop and manage staffing and scheduling models for order and case management to optimize patient throughput and site experience.
  • Lead daily team huddles, internal communications, SOP compliance, and operational best practices.
  • Build a high-performing, service-oriented team culture while supporting employee growth and development.
  • Serve as the case management liaison to field team leaders and coordinate information across functions.
  • Partner with Commercial and Technical Operations to refine TREGZI workflows, team structures, escalation protocols, and handoffs.
  • Refine case management SOPs, work instructions, and training materials.
  • Contribute to user requirements for Orca Bio’s commercial ordering platform.
  • Track key performance indicators, identify trends, and improve team performance and case-handling efficiency.

Requirements

  • 12+ years of experience in patient case management, order coordination, transplant operations, or healthcare call center leadership.
  • Experience in cell or gene therapy, oncology, or complex therapeutics within a commercial environment preferred.
  • 6+ years in a team leadership role overseeing scheduling, coaching, mentoring, and daily operations.
  • Industry experience is required.
  • Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics.
  • Excellent interpersonal skills with a service-first, calm, and solution-oriented approach to escalations.
  • Strong organizational and problem-solving abilities in a launch-phase environment.
  • Experience with call center structures, shift design, or customer service models preferred.
  • Willingness to travel up to approximately 25%, primarily to Bay Area offices, customer sites, or conferences.

Benefits

  • Pre-IPO equity and annual bonus eligibility.
  • Medical, dental, and vision benefits.
  • Paid time off and parental leave.
  • 401(k) plan.
  • Life and accidental death and disability coverage.
  • Subsidized daily lunches and snacks at on-site locations.

Interested in this position?

Apply directly on the company website

Apply Now

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