Dating Coach (Customer Support)

1 hour, 55 minutes ago
Full-time
Junior
Customer and Technical Support
Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020

Description

  • Conduct consultations and provide customer support to members.
  • Offer troubleshooting assistance for navigating the platform and CF app.
  • Address customer concerns and manage escalations when necessary.
  • Handle sales calls and support client consultations.
  • Schedule appointments for the company’s other services.
  • Collect, review, and update sensitive client information and records accurately.
  • Support members during delays while maintaining professionalism and composure.
  • Use internal tools to assist with service delivery and workflow management.
  • Work independently while contributing to process improvements.

Requirements

  • 1 to 2 years of experience in customer support, preferably with phone or chat support.
  • At least 1 year of experience delivering effective customer and technical support via phone or chat.
  • Fluency in spoken and written English.
  • Ability to explain internal processes clearly and professionally to diverse clients.
  • Confident use of computers and internal tools such as Admin Panel, Zoho Voice, and Google Sheets.
  • Strong attention to detail when reviewing and collecting sensitive documents.
  • Ability to remain calm under pressure and support clients during delays or issues.
  • Strong multitasking skills while engaging with members and accurately updating records.
  • Proactive problem-solving ability and readiness to devise creative solutions to client inquiries.
  • Empathy, professionalism, integrity, and a positive attitude in client and team interactions.

Benefits

  • Remote work from India.
  • Full-time employment.
  • Salary range of Rs 414000 - Rs 518000 per year (INR 4.14 - 5.18 LPA).

Interested in this position?

Apply directly on the company website

Apply Now

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