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Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence

1 month, 4 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HIPAA
Apply Now
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012
View All Jobs 24

Description

  • Handle inbound pharmacy calls and make proactive outbound refill and engagement calls in English and Spanish.
  • Educate and guide patients through the end-to-end medication refill process.
  • Coordinate prescription refills, including data entry and pharmacy claim adjudication.
  • Perform prescription status checks and resolve adjudication or coverage issues.
  • Serve as a liaison among patients, pharmacists, clinicians, payors, and internal support teams.
  • Communicate with pharmacists and clinicians to clarify prescriptions and resolve discrepancies.
  • Identify medications requiring special handling, such as refrigerated or hazardous medications, and follow proper protocols.
  • Accurately document patient, prescription, and communication records across multiple systems.
  • Identify repeat issues and trends and escalate opportunities for workflow or process improvement.
  • Maintain confidentiality and comply with HIPAA and healthcare privacy standards.

Requirements

  • National Pharmacy Technician Certification (CPhT) required.
  • Active state pharmacy technician registration required or obtainable with national certification.
  • Willingness to obtain any additional required licensure within an agreed timeframe.
  • High school diploma or GED required.
  • 1–3 years of pharmacy technician experience preferred.
  • Experience with medication refill management, pharmacy claim adjudication, and insurance troubleshooting preferred.
  • Experience in specialty pharmacy, complex therapies, remote settings, call centers, or high-volume pharmacy environments is a strong plus.
  • Fluency in both English and Spanish, spoken and written, is required.
  • Ability to communicate complex healthcare and medication information clearly and compassionately in both languages.
  • Proficiency in Microsoft Word and Excel.
  • Ability to quickly learn new systems, platforms, and workflows.
  • Excellent attention to detail, organization, and multitasking abilities.

Benefits

  • Fully remote U.S. role.
  • Two company-provided monitors for the home workstation.
  • Opportunity to make a direct impact on medication access, adherence, and patient outcomes.
  • Schedule with 8-hour shifts, Monday through Friday between 7:00am and 7:00pm EST.
  • Occasional weekends as needed.
  • Potential for occasional overtime as patient volumes fluctuate.
  • Workplace privacy and equal employment opportunity protections are provided.

Interested in this position?

Apply directly on the company website

Apply Now

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