Cloud Support Engineer I

2 hours, 25 minutes ago
Full-time
Junior
DevOps and Infrastructure
Weekday

Weekday

Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020

Description

  • Deliver specialized technical support for the company’s Business Intelligence products, cloud platform, and related technologies.
  • Build and maintain strong relationships with customers and partners through high-quality interactions.
  • Resolve complex, urgent technical issues reported by customers using the company’s product suite.
  • Collaborate and communicate clearly with internal colleagues, application teams, and software development teams.
  • Prioritize and relay product defects and enhancement requests to development teams.
  • Create customer-oriented documentation for technical solutions and supplemental product materials.
  • Support project development and the upkeep of production systems.
  • Contribute to the growth of the Strategy Community and expand product knowledge to improve service quality.

Requirements

  • Bachelor’s degree in a technical discipline such as Engineering, Physics, Mathematics, or Computer Science.
  • At least 2 years of experience in IT customer support or technical support roles.
  • Strong analytical and troubleshooting abilities.
  • Proven ability to prioritize workloads, multitask, meet deadlines, and handle competing demands under pressure.
  • Excellent verbal and written communication skills in English.
  • Basic understanding of Windows and Linux system administration.
  • Familiarity with one or more of the following: Python, REST API, Java, SQL, HTML, or XML/XSL.
  • Cloud certifications such as AWS, Azure, or Google Cloud are preferred.
  • Experience working with customer service, troubleshooting, analytics, business intelligence, cloud platforms, Windows, Linux, SQL, Python, or REST API is relevant.

Benefits

  • Salary range of Rs 800000 - Rs 1000000 per year (INR 8 - 10 LPA).
  • Remote work option available from India.
  • Opportunity to work with intelligent, creative professionals on dynamic projects using cutting-edge technologies.
  • A culture that encourages curiosity, innovation, and excellence.
  • Your contributions will be acknowledged and valued.
  • Access to internal development programs for personal and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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