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Sr. Support Analyst

3 weeks, 3 days ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
SQL
Apply Now
Open Sky Group

Open Sky Group

Open Sky Group specializes in providing supply chain management software solutions, focusing on the implementation and resale of JDA Warehouse Management, Labor Management, and Transportation Management software to optimize logistics operations for cli...

Internet Software & Services
51-250
Founded 2006
View All Jobs 8

Description

  • Monitor the incident queue and resolve client-reported and system-detected incidents in a timely manner.
  • Escalate support incidents when appropriate and support Lead Analysts as requested.
  • Determine root cause, document resolutions, and create training materials as needed.
  • Identify proactive opportunities and implement preventative measures to reduce recurring issues.
  • Provide clear and concise documentation for incidents, resolutions, and process improvements.
  • Coach, train, and mentor other analysts on the team.
  • Continue learning new skills and stay current with industry technology.
  • Participate in an on-call rotation that includes nights and weekends.
  • Collaborate with internal and external clients to answer questions about system capabilities and support issue resolution.

Requirements

  • 3-5 years of experience with JDA/Blue Yonder WMS/LMS configuration and custom development.
  • 3-5 years of experience with JDA/Blue Yonder development tools, including MOCA tracing, MOCA components, JDA database, Integrator, and Reporting.
  • B.S. degree in Computer Science, Software Engineering, MIS, or equivalent preferred.
  • Working knowledge of warehouse operations.
  • Experience with SQL and writing complex queries preferred.
  • Experience with MS Windows operating systems preferred.
  • Experience with virtual machines preferred.
  • Strong communication skills, both verbal and written, with technical, business, and management stakeholders.
  • Strong interpersonal skills and the ability to build cohesive working relationships with internal and external clients.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Highly developed organization, analytical, and prioritization skills.
  • Must be authorized to work in the US and able to travel up to 10% by airplane and/or car, including overnights.

Benefits

  • Health, dental, vision, life, and disability insurance.
  • Incentive compensation.
  • Retirement savings plan with company match.
  • Flexible and fun work environment.
  • Home-based, full-time, exempt role.
  • Annual salary range of $95,000 to $125,000.

Interested in this position?

Apply directly on the company website

Apply Now

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