Account Manager

2 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Wati.io

Wati.io

Wati.io provides an end-to-end WhatsApp API solution designed for small and medium-sized businesses, enabling them to enhance customer engagement and streamline marketing efforts through personalized communication on the popular messaging platform.

Internet Software & Services
11-50
Founded 2019
$31M raised

Description

  • Build and maintain strong relationships with key clients as their primary point of contact and trusted advisor.
  • Develop and execute strategic account plans to expand client usage of Wati and Astra in line with business goals.
  • Identify cross-sell and upsell opportunities by collaborating with CSMs to understand client needs and challenges.
  • Pitch, demo, and close combined-solution deals that pair messaging infrastructure with AI-led solutions.
  • Translate technical AI capabilities into clear business outcomes for non-technical stakeholders.
  • Negotiate contracts and agreements, including multi-product bundles and usage-based pricing terms.
  • Track account performance using metrics such as NDR, activation, and AI agent adoption to identify expansion opportunities.
  • Collaborate with CSMs, marketing, product, support, and Astra’s product/engineering team to align go-to-market efforts and product feedback.
  • Stay informed on the competitive landscape for WhatsApp CPaaS and AI agent/chatbot providers to inform account strategy.

Requirements

  • 5-8 years of experience in account management, sales, or a related role.
  • Experience with SaaS, CPaaS, martech, or AI/automation products is preferred.
  • Experience selling a multi-product or platform-plus-add-on portfolio is a strong plus.
  • Excellent verbal and written communication skills.
  • Ability to translate technical AI and automation concepts into clear business value.
  • Strong negotiation and contract management skills, including bundled or usage-based pricing models.
  • Strong analytical, strategic thinking, and problem-solving skills.
  • Comfort with technology and ability to quickly learn new tools.
  • Familiarity with AI agents, chatbots, or conversational automation is a plus.
  • Experience with CRM software such as HubSpot is required.

Interested in this position?

Apply directly on the company website

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