Head of Customer Success Engineering

19 hours, 35 minutes ago
Full-time
Lead
Customer and Technical Support
VulnCheck

VulnCheck

VulnCheck offers cutting-edge vulnerability intelligence to outpace adversaries, empowering defenders with crucial insights to focus on critical vulnerabilities worldwide.

Internet Software & Services
11-50
Founded 2021

Description

  • Lead, mentor, and scale a team of Customer Success Engineers, including goal setting and development planning.
  • Build onboarding, enablement, and training programs to ensure consistent CSE delivery.
  • Define and track success metrics such as time-to-value, adoption, integration depth, customer health, and retention impact.
  • Develop scalable engagement models, playbooks, and best practices for post-sales technical support.
  • Serve as an escalation point for complex technical and strategic customer issues.
  • Oversee key customer relationships and support account teams with renewals and expansions.
  • Act as the voice of the customer internally and share insights with Product and Engineering.
  • Collaborate with Sales, Marketing, and Product to support a seamless customer lifecycle.
  • Ensure customer intelligence solutions are integrated, operationalized, and expanded across customer security programs.

Requirements

  • 5+ years of experience in customer-facing technical roles within cybersecurity.
  • At least 1–2 years of leadership or team lead experience.
  • Strong understanding of the cybersecurity product landscape, especially Vulnerability Management and Threat Intelligence.
  • Demonstrated experience leading or mentoring customer-facing technical teams.
  • Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
  • Working knowledge of SOC operations, incident response, and vulnerability management workflows.
  • Hands-on familiarity with REST APIs and JSON-based data models.
  • Scripting experience, with Python preferred.
  • Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
  • Familiarity with Go is a plus.

Benefits

  • Unlimited PTO.
  • 401(k) plan with 100% match on the first 3% of compensation, then 50% of the next 3–5%.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Remote-friendly work environment with flexibility.
  • Expense reimbursement for cell phone and internet.
  • Ongoing professional development, coaching, and learning resources.
  • Opportunities for career advancement within a fast-growing team.

Interested in this position?

Apply directly on the company website

Apply Now

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