Customer Experience Specialist

14 hours, 28 minutes ago
Full-time
Junior
Customer and Technical Support
CookUnity

CookUnity

CookUnity is a prepared meal delivery service by award-winning chefs, offering flexible meal plans nationwide. With hundreds of gourmet options, customers can choose meals based on their preferences and dietary needs, enjoying restaurant-quality dishes...

Hotels, Restaurants & Leisure
251-1K
Founded 2015
$1M raised

Description

  • Handle inbound customer requests and resolve issues to deliver a strong customer experience.
  • Respond promptly to time-sensitive cases related to payments, account questions, delivery issues, and troubleshooting via email or chat.
  • Answer customer questions and concerns about subscriptions, products, and overall service.
  • Escalate critical cases and exceptions to the CX Supervisor for follow-up.
  • Process orders, forms, applications, and general subscription requests.
  • Build deep expertise in the product, key differentiators, and customer value proposition.
  • Work across changing schedules, including evenings, weekends, and holidays as needed.

Requirements

  • 3+ years of experience handling inbound customer issue resolution via email, phone, and/or chat.
  • Outstanding English proficiency, both spoken and written.
  • Effective communication skills.
  • Customer-centric mindset and a strong desire to help people.
  • Strong organization skills, including under pressure.
  • Positive attitude, great people skills, and willingness to go the extra mile for teammates.
  • Commitment to quality and empathy.
  • Knowledge of nutritional information and fine dining is preferred.
  • Availability to work multiple schedules, including public holidays.
  • Ability to work in a hybrid model, with on-demand office attendance and mainly remote work.
  • English version resume required for application review.

Benefits

  • Paid in USD.
  • Mainly remote work arrangement.
  • 15 days of vacation per year starting on the hire date.
  • 16 fully paid Argentinean holidays.
  • Monthly healthcare stipend to use with a preferred provider.
  • 4-week paid sabbatical after 5 years with CookUnity.
  • Paid family leave.
  • Compassionate leave of 3-5 days when needed.
  • Access to a customizable benefits platform, including learning opportunities, wellness memberships, delivery apps, and other perks.
  • Personalized English coaching.

Interested in this position?

Apply directly on the company website

Apply Now

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