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Customer Success Engineer, Federal

2 weeks, 6 days ago
United States
Senior
Customer Success
Customer and Technical Support
Cybersecurity Go JSON Python
Apply Now
VulnCheck

VulnCheck

VulnCheck offers cutting-edge vulnerability intelligence to outpace adversaries, empowering defenders with crucial insights to focus on critical vulnerabilities worldwide.

Internet Software & Services
11-50
Founded 2021
View All Jobs 12

Description

  • Partner with government customers to implement and customize VulnCheck intelligence data within their platforms and security workflows.
  • Guide customers through integrations and automation using VulnCheck APIs, CLI/SDK, and other platform components.
  • Provide technical onboarding, training, and best-practice guidance to support successful adoption of the platform.
  • Write custom scripts and troubleshoot issues related to APIs, data fidelity, integrations, and platform performance.
  • Serve as the primary technical contact for customers, resolving issues and answering product questions.
  • Build strong relationships with security leaders, red-team teams, blue-team teams, and other technical stakeholders.
  • Advocate internally for customers by sharing product feedback and identifying opportunities to improve workflows and user experience.
  • Support escalations and provide deep product expertise across setup, deployment, adoption, and optimization.

Requirements

  • Deep understanding of the cybersecurity product landscape, with focus on the vulnerability exploitation lifecycle and Cyber Kill Chain.
  • Comprehensive understanding of incident response, vulnerability management, and SOC analysis/management, including how vulnerability intelligence supports each function.
  • Ability to develop and maintain scripts in Python.
  • Ability to understand and compile Golang.
  • Ability to work with APIs and JSON.
  • Strong understanding of red-team and offensive techniques.
  • Experience in customer-facing roles with familiarity with customer success processes and metrics is highly preferred.

Benefits

  • Unlimited PTO.
  • 401(k) plan with 100% match on the first 3% of compensation, then 50% of the next 3-5%.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Remote-friendly environment with flexibility.
  • Expense reimbursement for cell phone and internet.
  • Ongoing professional development, coaching, and learning resources.

Interested in this position?

Apply directly on the company website

Apply Now

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