RemoteLeaf Logo
Log in Sign up

Strategic Customer Success Manager

1 week, 6 days ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM JSON Snowflake SQL
Apply Now
Vouched

Vouched

Vouched is an award-winning AI company that provides industry-leading digital identity verification solutions. Their services include preconfigured identity verification workflows for telemedicine and financial services, enabling seamless integration a...

IT Services
11-50
Founded 2018
$12M raised
View All Jobs 2

Description

  • Own a portfolio of customer accounts across a range of customer sizes and technical maturity levels.
  • Drive revenue growth within existing accounts through engagement, adoption, relationship management, and expansion opportunities.
  • Identify growth opportunities based on customer usage, adoption trends, business goals, and workflow expansion opportunities.
  • Lead customer conversations focused on value realization, outcomes, ROI, and long-term partnership growth.
  • Own renewals and expansion opportunities within your book of business and partner with Customer Success leadership on strategy and execution.
  • Run regular customer check-ins, business reviews, adoption conversations, and strategic follow-up discussions.
  • Create clear next steps, action plans, and customer communications after meetings.
  • Maintain accurate CRM data, account documentation, and internal tracking.
  • Develop deep knowledge of the platform, APIs, workflows, and configuration options.
  • Investigate customer issues using logs, JSON payloads, dashboard data, API responses, and platform behavior.
  • Write or modify basic SQL queries to analyze usage, troubleshoot issues, and identify trends.
  • Serve as the first point of coordination during customer escalations and drive issues toward resolution.
  • Participate in shared customer support coverage and escalation management.
  • Improve internal documentation, workflows, and operational processes as recurring issues are identified.
  • Share structured customer feedback with Product and Engineering teams and collaborate cross-functionally to improve customer experience and operational efficiency.

Requirements

  • 4+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Support, or a similar customer-facing SaaS role.
  • Experience working at an early-stage or high-growth B2B SaaS company.
  • Strong communication and relationship management skills with both business and technical stakeholders.
  • Ability to prioritize effectively while managing multiple customer relationships, requests, and competing priorities simultaneously.
  • Comfortable troubleshooting technical issues and navigating ambiguity independently.
  • Experience working with APIs, JSON, logs, developer documentation, or technical workflows.
  • Experience writing basic SQL queries or working with customer/product data.
  • Strong organizational skills and attention to detail in a fast-moving environment.
  • Experience in identity verification, fintech, healthcare, or regulated industries is a strong plus.
  • Familiarity with Snowflake or similar data warehouses is a strong plus.
  • Experience supporting API-based or highly technical SaaS products is a strong plus.
  • Experience participating in support rotations or escalation management is a strong plus.
  • Exposure to onboarding, implementation, or workflow configuration is a strong plus.
  • Ability to work core hours aligned with Pacific / Mountain Time.
  • US work authorization is required, and the role is remote but must be based in the US.

Benefits

  • Equity compensation.
  • Remote-first environment.
  • Flexible PTO and 11+ annual company holidays.
  • 401(k) plan.
  • Medical, dental, and vision coverage.
  • Wellness benefits including EAP, LifeHealth Online, One Medical, and Perkpot.
  • Paid parental leave.
  • $130,000-$160,000 OTE.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Tekion

Customer Value Architect, Analytics

Tekion 1K-5K IT Services

Tekion is seeking a Customer Value Architect to act as a dealership operations and Tekion DMS domain specialist who diagnoses customer performance gaps and turns them into actionable improvement roadmaps.

United States Full-time Senior Customer Success Manager Data Analyst
$78k-$130k
Looker Power BI Tableau
1 hour, 37 minutes ago
ConnectWise

Partner Success Manager

ConnectWise 1K-5K Internet Software & Services

ConnectWise is hiring a Partner Success Manager to work with partners across the ConnectWise platform, helping drive value, retention, satisfaction, and renewal through strong cross-functional relationship management.

United States Full-time Senior Customer Success Manager
1 hour, 57 minutes ago
Lyra Health

Organizational Services Clinical Care Navigator

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring a remote Organizational Services Clinical Care Navigator to provide clinical consultation, crisis response, and care coordination for employees and workplace leaders navigating behavioral health concerns.

United States Full-time Mid Level Customer Success Manager
$80k-$80k
HIPAA
4 hours, 11 minutes ago
Nice Côte d'Azur

Director, Program Management, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring an Americas Director, Program Management to own major account service delivery and project management oversight while partnering with sales to expand customer relationships and revenue.

United States Full-time Executive Customer Success Manager Program Manager
Cisco
5 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers