Manager, Customer Success

2 hours, 49 minutes ago
Full-time
Lead
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Recruit, train, and lead a team of Customer Success Managers in the Enterprise segment.
  • Develop and execute the team’s long-term vision, strategy, and progress toward key metrics.
  • Manage day-to-day operations while helping drive revenue growth and scaling the team.
  • Coach, mentor, and guide the team on consultative and solution-based customer success and sales practices.
  • Support Customer Success Managers with strategic account advice and executive sponsorship for key relationships.
  • Work cross-functionally to shape Stripe’s solutions to meet client needs.
  • Inspire and enable individual development and career growth for direct reports.
  • Work directly with executives at existing enterprise Stripe customers.

Requirements

  • 7-10 years of technology sales or account management experience.
  • 4+ years of progressive people management experience.
  • Experience leading Enterprise sales, account management, and operations in an early-stage, high-growth technology environment.
  • Ability to hire, train, and coach a high-performance Customer Success team.
  • Ability to support Customer Success Managers with strategic account guidance and executive sponsorship.
  • Demonstrated passion for Stripe’s mission.
  • Prior experience leading a scaled customer success team (preferred).
  • Prior experience at a growth-stage internet or software company (preferred).
  • Payments experience (preferred).
  • Prior experience in customer success, enterprise account management, partnerships, and/or business development (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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