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Director, Solutions Onboarding

3 weeks ago
Anywhere
Full-time
Executive
Customer Success Manager
Customer and Technical Support
Apply Now
Faro

Faro

Faro offers a clinical trial design software that enhances the development of digital protocols through collaborative features, data-driven insights, and AI tools, aimed at improving efficiency and standardization in clinical research.

Internet Software & Services
11-50
Founded 2019
$15M raised
View All Jobs 5

Description

  • Lead a team of Solutions Onboarding Specialists/Managers and Data Associates supporting customer onboarding, training, and platform adoption.
  • Deliver hands-on training and workshops that help customers use the Faro Platform independently and to its full potential.
  • Work with customer user groups such as Clinical Scientists, Clinical Operations, Data Management, and Medical Writers to create relevant training experiences.
  • Apply clinical development expertise from protocol design through trial execution to contextualize customer workflows during onboarding.
  • Develop and maintain training materials and self-service resources tailored to how clients use the software.
  • Partner with the Product Experience team to keep client enablement materials consistent.
  • Beta test new platform features from an end-user perspective and provide structured feedback to the Product team.
  • Support accurate configuration and labeling of clinical content within the platform through oversight of Data Associates.
  • Travel periodically for team meetings, all-company meetings, and customer-site trainings or workshops as needed.

Requirements

  • Bachelor’s degree required, preferably in a physical or life science or statistics discipline.
  • 10+ years of experience in clinical research or drug development with protocol-level knowledge to contextualize customer workflows.
  • Prior experience as a Clinical Scientist, Clinical Program Manager, Study Manager, CRA, CTM, or Data Manager at a sponsor, CRO, or clinical site is preferred.
  • Experience designing or delivering clinical training programs or user enablement initiatives; instructional design knowledge is a plus.
  • Demonstrated ability to create externally facing training artifacts such as user guides, how-to videos, quick reference cards, and FAQ documents.
  • Experience directly training end users on software platforms.
  • 5+ years of experience managing teams.
  • Familiarity with clinical trial technologies such as EDC, IRT, CTMS, ePRO, eCOA, eConsent, and TMF.
  • Understanding of regulatory requirements relevant to clinical trial workflows.
  • Strong organizational, leadership, facilitation, instructional communication, problem-solving, interpersonal, and written/verbal communication skills.

Benefits

  • Base salary range of $187,000 to $205,000.
  • Equity as a major component of total compensation, with higher-than-average equity for a company of its size.
  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Basic life insurance, plus short-term and long-term disability coverage.
  • Flexible paid time off, including sick time and paid public holidays.
  • Training and development reimbursement.
  • Remote work environment.
  • Peer-to-peer bonus program and company/department outings and events.
  • Stock option plan and on-premises office amenities, including a gym and restaurant tenant discount.

Interested in this position?

Apply directly on the company website

Apply Now

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