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Small-Medium Business Cluster Lead

3 months ago
Poland
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Email Marketing
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 26

Description

  • Own client relationships from sales handoff through the full account lifecycle.
  • Lead client-side change management and keep stakeholders aligned through each transformation phase.
  • Advise clients on omnichannel strategy and HCP engagement models, including CLM, email, digital portals, and remote detailing.
  • Conduct phase evaluation with clients to assess outcomes, identify gaps, and define next steps.
  • Manage renewals end-to-end and identify upsell and cross-sell opportunities.
  • Monitor account health, surface risks early, and maintain visibility into portfolio performance.
  • Position and deploy packaged solutions and advocate for standardized approaches over bespoke requests.
  • Translate SMB demand into briefs for CGU teams and drive packaged solution development from brief to launch.
  • Act as the internal sponsor for SMB-relevant packaged offerings and represent demand in planning cycles.
  • Own SMB commercial performance, including NRR, expansion ARR, and churn, and manage tier transitions and handoffs.

Requirements

  • 5+ years of experience in Senior Account Manager or Customer Success Manager roles.
  • Experience in pharma or life sciences, with credibility in commercial and medical contexts.
  • Experience in global-to-local adaptation and deployment of standard packaged solutions.
  • Ability to advise on omnichannel channel mix and HCP engagement models at VP/Director level.
  • Strong change management instincts and experience driving client adoption across stakeholder groups.
  • Commercial acumen with ownership of renewals, expansion targets, and segment P&L.
  • Ability to influence cross-functional teams, brief CGU teams, and build internal business cases without line authority.
  • Problem-solving mindset with a bias toward resolving issues rather than escalating them excessively.
  • Digital-first working style, with comfort using CRM, health scoring tools, and asynchronous communication.
  • Advanced or fluent English, both written and spoken.
  • Experience in a platform plus services business is a competitive advantage.
  • Hands-on exposure to pharma content operations or MarTech platforms is a competitive advantage.
  • Prior involvement in defining or launching packaged offerings is a competitive advantage.

Benefits

  • Regular performance-based salary and career development reviews.
  • Opportunities for professional and career advancement.
  • 18 business days of paid time off per year, increasing to 20 business days after 2 years of service.
  • Paid sick leave, including 4 non-documented business days and 20 documented business days per year.
  • 3 paid business days of family leave for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English courses to support language development.
  • Participation in professional forums and conferences.
  • A comfortable, fully equipped office plus the possibility to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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