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Portfolio Customer Success Manager (Pharma/MarTech)

1 hour, 35 minutes ago
Ukraine
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 18

Description

  • Act as a strategic partner to clients throughout their digital transformation journey.
  • Represent the client’s interests and voice internally across Viseven teams.
  • Advise clients on the full portfolio of Viseven products and services.
  • Coordinate portfolio initiatives with internal teams to ensure successful project execution.
  • Maintain daily communication and alignment among all stakeholders.
  • Support platform implementation, onboarding, and post-implementation adoption.
  • Identify new growth opportunities by analyzing client gaps and pain points.
  • Support the sales team in developing qualified opportunities.
  • Run regular status reviews, assess performance against agreed KPIs, and share feedback.
  • Collaborate with delivery, product, support, and account management teams to ensure a consistent client experience.

Requirements

  • Experience in Customer Success, Project Management, or Account Management, preferably in B2B SaaS or digital services.
  • Strong client-facing skills with the ability to work at both strategic and operational levels.
  • Ability to manage projects effectively with a focus on results and cross-functional coordination.
  • Excellent communication and relationship-building skills with a proactive, solution-oriented mindset.
  • Knowledge of the pharmaceutical industry and digital transformation trends is an advantage.
  • Ability to work with data and KPIs, analyze trends, and identify areas for improvement.
  • Fluent English is required.
  • Knowledge of additional languages is an advantage.
  • Proactive, curious, and eager to learn.
  • Able to adapt and stay effective in changing conditions.
  • Strong listening skills and the ability to communicate clearly and empathetically.
  • A team player who can collaborate effectively across functions.
  • Confident in giving and receiving feedback.
  • Able to overcome challenges, resolve conflicts, and keep moving forward.

Benefits

  • Competitive compensation with regular salary reviews.
  • Professional and career growth opportunities.
  • Paid vacation: 18 working days per year, increasing to 20 after 2 years.
  • Sick leave without medical confirmation: 4 working days per year.
  • Documented sick leave: 20 working days per year.
  • Family leave: 3 paid working days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance, including massage and physiotherapy treatments.
  • English language courses.
  • Opportunities to attend professional forums and conferences.
  • Regular corporate events and team buildings.
  • Experienced team and friendly atmosphere.
  • Comfortable, fully equipped office and the option to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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