RemoteLeaf Logo
Log in Sign up

Customer Success Manager (talent pool)

1 day, 6 hours ago
Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Salesforce
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 18

Description

  • Act as a strategic partner to clients by guiding digital transformation efforts and sharing market trends and best practices.
  • Serve as the voice of the customer to internal teams.
  • Provide expert advice on Viseven’s products and services so clients can adopt and use them effectively.
  • Oversee cross-functional initiatives and coordinate execution across internal teams.
  • Coordinate onboarding for new customers and monitor adoption after onboarding.
  • Track implementation plans, manage stakeholder communication, and ensure progress stays on course.
  • Measure performance against agreed KPIs, share feedback with stakeholders, and address gaps when needed.
  • Identify new opportunities by uncovering client gaps and pain points and support scoping of qualified opportunities.
  • Collaborate with delivery, product, support, and account teams to ensure a seamless customer experience.
  • Support the account team with the sales process and proposal development.

Requirements

  • Advanced English proficiency, both verbal and written.
  • Client-facing experience.
  • Experience with customer onboarding and customer retention strategies.
  • Ability to analyze data and produce reports.
  • Cross-functional collaboration experience.
  • Basic project management experience.
  • Knowledge of sales and upselling techniques.
  • Experience collecting and analyzing customer feedback.
  • Understanding of how the pharmaceutical market operates, including how pharma companies produce and sell products.
  • Knowledge of digital pharma fundamentals and customer engagement principles.
  • Broad understanding of Viseven’s products and services.
  • Ability to work with specific tools such as briefing/intake forms.
  • Basic understanding of digital infrastructure platforms such as DAM systems, CRM platforms like Veeva, Salesforce, or IQVIA, and marketing automation tools such as SFMC or Eloqua.

Benefits

  • Competitive compensation with regular performance-based salary and career development reviews.
  • Opportunities for career growth and professional advancement.
  • 18 business days of paid time off per year, increasing to 20 business days after 2 years of service.
  • Sick leave, including 4 undocumented business days per year and 20 documented business days per year.
  • 3 paid family leave days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English courses for language development.
  • Professional development through forums and conferences.
  • Regular corporate events and team-building activities.
  • A comfortable, fully equipped office with the option to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Jet Support Services,

Sr. Director, Airframe Maintenance and Field Support

Jet Support Services, 251-1K Aerospace & Defense

JSSI is seeking a Sr. Director of Airframe Maintenance and Field Support to lead the planning, execution, and cost management of airframe maintenance events while managing a technical advisor team that supports business aviation customers.

United States Full-time Lead Customer Success Manager Operations Manager
$190k-$220k
Salesforce
3 hours, 2 minutes ago
Quantum Metric

Senior Digital Analytics Consultant (English & French Speaking) - UK/Spain

Quantum Metric 251-1K Professional Services

Quantum Metric is hiring a Senior Digital Analytics Consultant to support enterprise customers in the UK/Spain region by driving platform activation, customer adoption, and measurable digital business value.

United Kingdom Spain Full-time Senior Customer Success Manager Data Analyst
3 hours, 31 minutes ago
Halter

Territory Manager (South Dakota)

Halter 51-250 Food Products

Halter is hiring a remote Territory Manager to drive new business growth, manage customer relationships, and expand adoption of its virtual fencing technology across South Dakota ranches.

United States Full-time Senior Customer Success Manager Sales Manager
$125k-$160k
Agile
3 hours, 31 minutes ago
Shop Your Way

Shop Your Way - Head of Client Delivery

Shop Your Way 51-250 Internet Software & Services

Shop Your Way is hiring a remote Head of Client Delivery to lead pre- and post-sales technical support, readiness, and implementation for its Pay Your Way Credit-as-a-Service platform for merchant and partner integrations.

United States Full-time Lead Customer Success Manager Program Manager
Agile E-commerce Microservices REST API Scrum
3 hours, 47 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers